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Application Support Engineer (UK-Backshift)

Dayshape is a technology company focusing on customer experience and support solutions.
Edinburgh, UK
Backend
Mid-Level Software Engineer
Hybrid
Enterprise SaaS
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Description For Application Support Engineer (UK-Backshift)

Dayshape is seeking an Application Support Engineer for their UK-Backshift team. This role is part of the Customer Experience and Support department, offering a full-time position with a hybrid work arrangement. The ideal candidate will have a passion for technology, be adept at learning new products and systems, and have a strong desire to work with Dayshape's support team.

The role involves providing application support, likely during backshift hours in the UK. Key responsibilities may include troubleshooting issues, assisting customers, and ensuring smooth operation of Dayshape's software products. The company values candidates who can demonstrate their approach to learning new technologies and their ability to provide excellent customer support.

Dayshape emphasizes its commitment to data protection and compliance with applicable laws. They also highlight their non-discrimination policy, ensuring equal opportunities for all applicants regardless of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, or gender identity.

This position offers an opportunity to work with a technology-focused company, likely in the software or SaaS industry, with a strong emphasis on customer experience. The hybrid work model allows for flexibility, and the role may suit candidates who are comfortable with non-standard working hours due to the backshift nature of the position.

Candidates should be prepared to discuss their passion for technology, their learning methodologies, and their motivation for joining Dayshape's support team during the application process.

Last updated 8 months ago

Responsibilities For Application Support Engineer (UK-Backshift)

  • Provide application support
  • Troubleshoot software issues
  • Assist customers
  • Ensure smooth operation of software products
  • Work during UK backshift hours

Requirements For Application Support Engineer (UK-Backshift)

  • Passion for technology
  • Ability to learn new products and systems quickly
  • Strong desire to work in customer support
  • Comfortable with backshift hours
  • Excellent communication skills

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