Application Support Engineer (UK-Backshift)

Dayshape is seeking an Application Support Engineer for their UK-Backshift team. This role is part of the Customer Experience and Support department, offering a full-time position with a hybrid work arrangement. The ideal candidate will have a passion for technology, be adept at learning new products and systems, and have a strong desire to work with Dayshape's support team.

The role involves providing application support for Dayshape's products, likely focusing on backend systems and customer-facing issues. As part of the UK-Backshift team, you may be required to work non-standard hours to provide support coverage.

Key responsibilities may include:

1. Troubleshooting and resolving customer issues
2. Learning and maintaining in-depth knowledge of Dayshape's products
3. Collaborating with other teams to improve product quality and customer experience
4. Providing technical support and guidance to customers
5. Documenting support processes and solutions

The ideal candidate will have:

1. Strong problem-solving skills
2. Excellent communication abilities
3. A customer-centric approach
4. The ability to work independently during shift hours
5. A willingness to learn and adapt to new technologies

Dayshape values diversity and does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Join Dayshape's dynamic team and contribute to their mission of providing exceptional customer support while working with cutting-edge technology in a flexible, hybrid work environment.