Application Support Engineer (US)

Dayshape, Scotland's fastest-growing tech company, is seeking an Application Support Engineer to join their US team. This role is perfect for a tech-savvy problem-solver who can support their enterprise-level customers across North America. The position offers a unique opportunity to work with major professional services firms while being part of a growing, values-driven organization.

The ideal candidate will serve as a crucial bridge between customers and the engineering team, handling complex support issues and contributing to product improvement. Working US hours (11:00 - 19:30 CT) from Austin, Texas, you'll need to be self-reliant as there will be limited overlap with UK engineering teams.

This role combines technical expertise with customer service excellence, requiring someone who can translate complex technical issues into customer-friendly language. You'll manage support tickets, create documentation, and handle deployment infrastructure in Azure. The position offers competitive compensation, comprehensive benefits, and unique perks like Innovation Weeks and professional development funding.

What makes this role special is the opportunity to influence how things are done in a rapidly growing company, working with cutting-edge AI-powered resource management technology used by Big Four firms. The company culture emphasizes work-life balance, professional growth, and making a real impact on how organizations manage their resources.