Conversational Developer
Description For Conversational Developer
DAZN, a world-changing sports broadcaster, is seeking a Conversational Developer for their Customer Service team in Hyderabad, India. This role focuses on developing and maintaining their Chatbot/Virtual Assistant Product. The ideal candidate will balance customer needs with operational requirements, driven by customer obsession and data-driven decision-making.
Key responsibilities include designing scalable conversational AI applications, developing critical customer journeys, and overseeing solution delivery. The role requires experience with natural language processing tools, analytics for NLP model improvement, and a strong customer-first mindset.
DAZN offers a dynamic work environment in their new Hyderabad office, with benefits including access to DAZN, performance bonuses, and mental health support. They value ambition, inventiveness, passion, bravery, and supportiveness in their employees.
This is an excellent opportunity for those interested in AI and customer service to contribute to a rapidly growing, innovative sports broadcasting platform. DAZN is committed to fostering an inclusive environment that values equality and diversity, making it an ideal workplace for individuals from all backgrounds.
Responsibilities For Conversational Developer
- Design and develop cutting-edge, scalable conversational AI applications
- Work with Product and Customer Service Managers to define requirements, develop and deliver critical customer journeys
- Develop wireframes and prototypes around customer needs
- Develop the conversational architecture from ideation to implementation including authentication and integration with other systems using APIs
- Work with the Chabot development team help deliver the Customer Service vision and roadmap
- Oversee the solution delivery through hyper care process and post launch
- Support UAT teams to complete both functional and automated testing
- Liaise with international business stakeholders to obtain approval/sign off for any conversational
- Use available systems/tools to identify bugs/faults and resolve in a timely manner
- Stay up to date with changes and enhancements to the software and tools you use on a regular basis
Requirements For Conversational Developer
- Previous experience in working on bots or with natural language (e.g., Ada, Salesforce Einstein, IBM Watson, Microsoft Luis, Amazon Lex)
- Practice customer first mindset
- Experience in leveraging analytics to test, review and iteratively improve NLP models
- Experience developing, debugging, and deploying Conversational AI Virtual Agent
- Adaptability and flexibility to flourish within a fast-paced expanding business
- A proactive nature, always looking to improve the product and yourself
- An eye for detail to ensure change is well thought through and successfully developed, tested and delivered within defined timescales
- Good analytical, strategic thinking and problem-solving skills
- Excellent verbal and written communication skills
Benefits For Conversational Developer
- Access to DAZN
- Annual performance related bonus
- Family friendly community
- Free access to workplace mental health platform app (Unmind)
- Learning and development resources
- Opportunity for flexible working
- Access to internal speaker series and events
Jobs Related To DAZN Conversational Developer
