Senior Engineer, Service Delivery

Dell Technologies is seeking a Senior Engineer for their Service Delivery team to provide world-class support to customers. This role is critical in ensuring Dell's technical solutions help clients achieve their business objectives. As a Senior Engineer, you'll build deep knowledge of customer priorities and become a trusted advisor, working to prevent customer impact and drive continuous improvement.

The position involves coordinating technical solution teams, managing contract obligations, and ensuring service delivery meets agreed-upon levels. You'll need to be proactive in identifying potential issues and driving their resolution while maintaining strong relationships with partners and cross-functional teams. A key aspect of the role is developing strategic account growth plans alongside sales and Global Services experts.

The ideal candidate will bring significant experience in Service Delivery Engineering, with a proven track record in executing complex projects. Strong organizational, planning, and analytical skills are essential, as is proficiency with Dell's Power Protect suite of products. The role requires a US Citizen with active DoD Secret Clearance.

Dell Technologies offers a competitive compensation package ranging from $88,400 to $114,400, along with comprehensive benefits including healthcare programs, financial wellness tools, parental leave, and an industry-leading wellness platform. The company is committed to fair and equitable compensation practices and provides an inclusive work environment where team members can make a significant impact while working with some of the best minds and most advanced technology in the industry.

This remote position based in Georgia offers the opportunity to join a global technology leader that's dedicated to helping organizations and individuals transform how they work, live, and play. If you're passionate about technical service delivery and want to build your career with a company that values progress and innovation, this role could be your next career move.