IT Support Engineer

A digital agency pioneering in tech and marketing, operating across 30+ countries, providing services in technology and marketing.
DevOps
Entry-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS

Description For IT Support Engineer

DEPT® is seeking an IT Support Engineer to join their Holding team in Amsterdam, Netherlands. This role is crucial in maintaining the technological infrastructure of the company's Netherlands operations, particularly in the Amsterdam office. The position combines hands-on technical support with project management responsibilities, requiring both technical expertise and strong interpersonal skills.

The ideal candidate will serve as the primary point of contact for IT support in the Amsterdam office, managing daily operations while collaborating with the global IT team. They will be responsible for hardware management, system implementations, and ensuring smooth technical operations for all local activities. This role offers an excellent opportunity to work in a diverse, international environment while contributing to the growth of a leading digital agency.

DEPT® stands out as a certified B Corp® company and has been recognized as a Great Place to Work. The company offers comprehensive benefits including flexible vacation policies, professional development opportunities, health and wellness programs, and comfortable commuting options. They maintain a strong commitment to diversity, equity, and inclusion, actively seeking candidates from various backgrounds.

This position is perfect for an early-career IT professional who is bilingual in Dutch and English, has a solid foundation in IT systems, and is excited about working in a dynamic, global environment. The role offers significant growth potential and the chance to make a meaningful impact in a forward-thinking digital agency.

Last updated 7 hours ago

Responsibilities For IT Support Engineer

  • Provide on-ground IT Support Operations in the Netherlands
  • Manage NL Office Support with focus on Amsterdam office
  • Ensure IT Support team attendance 5 days per week
  • Support key client meetings
  • Manage new joiner hardware setups
  • Oversee NL hardware management and employee lifecycle process
  • Manage local NL vendor relationships
  • Generate regular reports on IT initiatives and progress
  • Analyze software applications and IT processes for improvement
  • Coordinate project activities and resource allocation
  • Collaborate with global team on implementing initiatives

Requirements For IT Support Engineer

Linux
  • Working proficiency in both Dutch and English
  • Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
  • 1-2 years of experience in IT engineering and supporting roles
  • Strong knowledge of IT software, hardware, networking and infrastructure concepts
  • Advanced knowledge of both Windows & macOS
  • Experience with SaaS software (Google Workspace, O365, Slack, JAMF & Intune, Atlassian preferred)
  • Excellent leadership, communication, and interpersonal skills
  • Basic knowledge of licensing, security and organization concepts
  • Direct availability to start working in the Netherlands

Benefits For IT Support Engineer

Education Budget
Medical Insurance
  • 24 vacation days per year with option to buy unlimited extra days
  • DEPT®/YOU Learning Menu and Special Programs for skill development
  • Health benefits through OpenUp platform
  • Gym and wellness discounts
  • Healthy lunches at the office
  • Lease bike discount
  • NS Business Card for commuting
  • Great Place To Work certified company
  • Opportunity to work with diverse clients

Interested in this job?

Jobs Related To DEPT® IT Support Engineer

IT Support Engineer I

Entry-level IT Support Engineer position at Amazon's Berlin logistics location, focusing on infrastructure support and end-user device management.

IT Support Engineer I

Entry-level IT Support Engineer position at Amazon's logistics facility, focusing on infrastructure support and system maintenance.

IT Support Engineer I

Entry-level IT Support Engineer position at Amazon's logistics facility, focusing on infrastructure support and end-user device management.

IT Support Engineer I

Entry-level IT Support Engineer position at Amazon's logistics facilities, focusing on infrastructure support and end-user computing.

System Development Engineer, Amazon - Selling Partners

Entry-level System Development Engineer position at Amazon, focusing on infrastructure automation and distributed systems development with competitive compensation.