IT Operations Engineer

Global SaaS workforce management company serving over 1.5 million workers and 375,000 workplaces across 100+ countries
DevOps
Mid-Level Software Engineer
Hybrid
2+ years of experience
Enterprise SaaS

Description For IT Operations Engineer

Deputy is a unicorn-status global SaaS workforce management company transforming how hourly workers and businesses operate. As an IT Operations Engineer in the Corporate Engineering team, you'll play a crucial role in supporting Deputy's global workforce across Sydney, San Francisco, and London offices. This hybrid position requires at least three days in the Sydney office, where you'll manage corporate infrastructure, provide technical support, and ensure smooth operations of all IT systems.

The role combines hands-on technical support with strategic infrastructure management, requiring expertise in MacOS, MDM systems, and enterprise SaaS applications. You'll be responsible for supporting Deputy's employees globally, managing hardware inventory, maintaining security compliance, and improving IT processes. The position offers an exciting opportunity to work in a dynamic startup environment while making a significant impact on the company's operational efficiency.

The ideal candidate brings 2+ years of experience in global IT operations, strong troubleshooting skills, and excellent communication abilities. You'll be joining a respected team that balances strategic projects with day-to-day support, working with various technologies including Okta, Google Workspace, and enterprise security systems. The role offers comprehensive benefits, including equity options, flexible work arrangements, and professional development opportunities.

This is an excellent opportunity for an IT professional who enjoys variety in their work, from hands-on technical support to process improvement and security compliance. You'll be part of a company that's revolutionizing workforce management for hourly workers worldwide while working with a talented, diverse team in a fast-paced, growth-oriented environment.

Last updated 4 hours ago

Responsibilities For IT Operations Engineer

  • Provide first-line support for all Deputy team members
  • Handle tickets, chat, and provide in-person/remote support
  • Manage meeting room technical issues and hardware support
  • Handle provisioning of new hire laptops and inventory management
  • Troubleshoot MacOS and manage enterprise MDM
  • Support SaaS applications (Google Workspace, Slack, Meet)
  • Administer Identity and Automation platforms (Okta, Okta Workflows)
  • Collaborate with Security team on compliance certifications
  • Conduct IT onboarding sessions and manage offboarding processes
  • Create documentation and help articles
  • Manage critical incidents and escalations
  • Work on process improvement projects

Requirements For IT Operations Engineer

Linux
  • 2+ years experience in regional or global role
  • Experience providing remote support across multiple countries and time zones
  • Strong communication skills
  • Presentation and training abilities
  • Security-first mindset
  • Startup or tech company experience
  • Understanding of networking fundamentals
  • Self-management and planning skills
  • Ability to work with ambiguity
  • Experience with MacOS administration
  • Knowledge of enterprise MDM systems

Benefits For IT Operations Engineer

Equity
Parental Leave
Mental Health Assistance
  • Share Options
  • Paternity/Maternity Leave
  • Flexible Remote-First Work Policy
  • Company-wide Development & Coaching
  • Hackathons
  • Awards Program
  • Social Events & Clubs
  • Mental Health Support
  • Munch & Learns

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