Help desk software company providing businesses with customer service solutions through email, live chat, and voice channels.

Deskpro, a growing help desk software company, is seeking a detail-oriented QA Engineer to join their team. This role focuses on ensuring product quality through manual testing, defect management, and test automation. The position involves working closely with scrum teams to test stories and bug fixes, advocate for QA needs, and maintain high testing standards.

The ideal candidate will have experience in QA engineering within an Agile environment, strong knowledge of manual and automated testing using Playwright, and excellent communication skills. They will be responsible for running regression and smoke tests, converting exploratory tests into automated solutions, and working directly with developers for efficient issue resolution.

Deskpro offers a competitive compensation package including share options, private healthcare, and a flexible working environment. The office, located in Wimbledon, provides excellent transport links and various perks such as team lunches, BBQs, and unlimited refreshments. This is an opportunity to make a significant impact in a growing software company that serves millions of customers through their help desk platform.

The company culture emphasizes work-life balance, professional growth, and collaborative teamwork. As part of the Product team, you'll work closely with developers and designers, contributing directly to the product's success while having the autonomy to drive quality initiatives.

QA Engineer position at Deskpro, focusing on manual and automated testing using Playwright, with opportunities for growth in a collaborative environment.

QA Engineer

Deskpro is seeking a Senior Full Stack Engineer with expertise in PHP and React for a remote position. The role is a full-time position based in the United Kingdom, with the company's presence in the Wimbledon area. As a Senior Full Stack Engineer, you will be responsible for developing and maintaining both frontend and backend components of Deskpro's systems. This position requires strong expertise in PHP backend development and React frontend development, making it an ideal opportunity for experienced developers looking to work with modern web technologies in a remote environment. The role offers the flexibility of remote work while being part of a UK-based technology company. Join Deskpro to contribute to the development of innovative solutions while working with a distributed engineering team.

Senior Full Stack Engineer position at Deskpro, focusing on PHP and React development in a remote work environment.

Senior Full Stack Engineer (PHP/React)

Deskpro creates helpdesk software serving global customers like Vodafone, Microsoft, NHS, and Panasonic.

Deskpro, a leading helpdesk software provider serving global clients like Vodafone and Microsoft, is seeking a Senior Full Stack Engineer. The role offers a unique opportunity to work on a diverse product suite including email, chat, voice, and AI features. You'll join a polyglot environment using PHP, React, TypeScript, and Node.js, with increasing focus on AWS and serverless architecture.

As a senior engineer, you'll lead development of new features, shape product frameworks, and have significant input in technical decisions. The position offers autonomy and the chance to work with cutting-edge technologies including chat bots, AI, and voice integration. You'll be part of a small, impactful team where your expertise will directly influence product direction.

The ideal candidate should have strong experience with PHP, MySQL, and React/TypeScript, plus excellent communication skills. You'll work in a "get stuff done" environment with minimal micromanagement, perfect for self-driven developers who enjoy taking ownership of projects.

Benefits include competitive salary with share options, choice of premium equipment, professional development support, and comprehensive healthcare. Remote work is available for UK-based candidates, offering flexibility while maintaining connection with the Wimbledon office hub.

This role is perfect for experienced developers who want to impact a growing product, work with diverse technologies, and help scale both software and SaaS platforms. You'll get exposure to real customer challenges and the opportunity to shape the future of customer service technology.

Senior Full Stack Engineer position at Deskpro, building enterprise helpdesk software using PHP, React, and Node.js with remote work options.

Deskpro is seeking a Senior Full Stack Engineer with expertise in PHP and React for a remote position. The role requires proficiency in both backend and frontend development, specifically using PHP for server-side operations and React for building user interfaces. This is a full-time position that offers the flexibility of remote work while being part of an engineering team. The position is identified by the code DEV-SR-FULLSTACK, indicating its senior-level nature and full stack requirements. The company is based in the Wimbledon area of London, though the position is remote-friendly. Join Deskpro to contribute to their engineering initiatives and help build robust, scalable full-stack applications using modern web technologies.

Deskpro is a software company that provides a platform for building and integrating business applications and customer service solutions.

Deskpro is seeking a Frontend Apps Developer to join their dynamic team in building and maintaining their suite of integrated applications. As a frontend developer, you'll be instrumental in developing self-contained mini JavaScript applications that function within the main Deskpro platform, similar to browser extensions. The role offers a unique opportunity to work with a variety of technologies and APIs, contributing to both existing and greenfield projects.

The position involves working with React and TypeScript to create high-quality, tested applications that integrate with various third-party services. You'll be part of a small team where your expertise will have significant impact, and you'll have considerable autonomy over your work. The company maintains over 60 integrations and is continuously expanding its portfolio.

The technical stack includes modern tools like React, TypeScript, Jest for testing, and various AWS services. The company emphasizes code quality and testing, using eslint and jest for maintaining high standards. You'll also work with the App-SDK and Deskpro UI library, which are used both internally and externally.

What makes this role particularly exciting is the opportunity to work with real customers, gaining insights into various business operations, and the chance to experiment with new technologies. The company maintains an open-source approach to many of their projects, fostering transparency and collaboration.

The ideal candidate should be a self-starter with strong problem-solving skills and experience in building web applications. You'll need to be comfortable working autonomously while collaborating effectively with the team. The role offers excellent benefits, including flexible working hours, equity participation, and comprehensive healthcare coverage.

This position is perfect for a developer who enjoys variety in their work, values autonomy, and wants to contribute to a platform that thousands of users depend on. You'll have the opportunity to shape the future of business applications while working with a supportive team that values innovation and quality.

Frontend Developer position at Deskpro, building React/TypeScript applications with focus on integration and extensibility.

Frontend Apps Developer

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people. Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place, giving them the software tools needed to provide incredible customer support.

As a DevOps Engineer at Deskpro, you'll be working on two different deployment models: our SaaS product running on AWS and our on-premise solution using docker. Your responsibilities will include:

1. Improving CI/CD processes and performance
2. Enhancing developer experience by building tooling
3. Maintaining and improving our AWS infrastructure
4. Planning and deploying new technology
5. Building tools for on-premise customers
6. Troubleshooting and debugging production systems

We're looking for someone with strong experience in AWS, container deployment, IaC tools like Terraform, and implementing GitOps flows. Experience with Linux-based servers, common internet protocols, and MySQL is crucial. Kubernetes experience is a bonus.

The ideal candidate should have excellent communication skills, enjoy problem-solving, be a fast learner, and work well in a team environment. You'll have the opportunity to make a real impact in a growing software company, with a competitive salary, share options, and benefits package including 401k and healthcare.

Join Deskpro as a DevOps Engineer to work on cloud and on-premise solutions, improving infrastructure, CI/CD, and developer experience.

DevOps Engineer (USA)

Sr. Frontend Developer (React/Typescript)

Deskpro makes helpdesk software used by thousands of customers of all shapes and sizes from across the globe, including Vodafone, Microsoft, NHS, and Panasonic.

We're seeking a senior frontend engineer to help build our SaaS and on-premise helpdesk product. At Deskpro, we create helpdesk software used by diverse global customers like Vodafone, Microsoft, NHS, and Panasonic. Our product offers a wide range of features including email, chat, voice, blog posts, knowledgebase, and guides.

As a senior frontend developer, you'll:
- Build new features and modules
- Shape our product frameworks and internal processes
- Participate in feature planning and influence product direction
- Work autonomously in a small team with high impact
- Occasionally take on varied roles as needed

Our tech stack includes:
- Frontend: React, Typescript, GraphQL, Apollo Client, d3, Formik, Zustand, styled-components, tailwind
- Testing: vitest, jest, playwright
- Backend: PHP, NodeJS, Docker, Elastic, Redis, AWS services, Kotlin, Go

We offer:
- Exposure to diverse technologies and APIs
- Insight into other businesses' operations
- Learning opportunities in software and SaaS platform scaling
- Chance to work with cutting-edge technologies

Recent projects include:
- AI-powered agent productivity tools and chat agents
- Cross-platform instant messaging tool
- Social/Multi-channel messaging system

We value fast learners, architectural thinkers, proactive workers, and team players who enjoy sharing knowledge. Remote opportunities are available for UK-based candidates.

Benefits include competitive salary, flexible hours, equity scheme, varied work, autonomy, choice of equipment, self-improvement support, great office location, team activities, and health benefits.

Senior Frontend Developer role at Deskpro, building SaaS helpdesk software with React and TypeScript. Hybrid work in Wimbledon, London.

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people. Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place, giving them the software tools needed to provide incredible customer support.

As a Technical Support Engineer at Deskpro, you will:
- Help diagnose and solve technical issues by email, phone, and chat
- Work with enterprise customers and single-user accounts
- Perform deep technical troubleshooting to solve complex problems
- Work closely with the Customer Support team and other Technical Support engineers
- Collaborate with software engineers to identify issues and coordinate solutions

Your responsibilities will include:
- Troubleshooting email deliverability issues
- Assisting with SAML SSO integration configuration
- Identifying and troubleshooting errors or unexpected behaviors
- Diagnosing and addressing performance issues
- Helping customers transfer or migrate Deskpro between physical servers

Requirements:
- 2-3 years experience in technical support (L2 or L3), preferably in product support
- Strong written and verbal communication skills
- Ability to learn and support Deskpro's technical elements
- Problem-solving skills and drive to learn new technologies
- Linux web hosting sysadmin experience
- Familiarity with Ubuntu and RHEL
- Experience with self-hosted web applications
- Skill in analyzing logs, stack traces, and browser development tools
- Experience with docker and running containers on Linux hosts

Benefits:
- Competitive salary + share options
- 401k and healthcare benefits
- Opportunity for growth in a software company
- Mixture of autonomy and real responsibilities

Join Deskpro to be part of a team dedicated to providing exceptional customer support through innovative helpdesk software.

Join Deskpro as a Technical Support Engineer to diagnose and solve complex technical issues for helpdesk software customers.

Deskpro Engineering Jobs

Help desk software company providing businesses with customer service solutions through email, live chat, and voice channels.