DevOps Engineer (USA)

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people. Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place, giving them the software tools needed to provide incredible customer support.

As a DevOps Engineer at Deskpro, you'll be working on two different deployment models: our SaaS product running on AWS and our on-premise solution using docker. Your responsibilities will include:

1. Improving CI/CD processes and performance
2. Enhancing developer experience by building tooling
3. Maintaining and improving our AWS infrastructure
4. Planning and deploying new technology
5. Building tools for on-premise customers
6. Troubleshooting and debugging production systems

We're looking for someone with strong experience in AWS, container deployment, IaC tools like Terraform, and implementing GitOps flows. Experience with Linux-based servers, common internet protocols, and MySQL is crucial. Kubernetes experience is a bonus.

The ideal candidate should have excellent communication skills, enjoy problem-solving, be a fast learner, and work well in a team environment. You'll have the opportunity to make a real impact in a growing software company, with a competitive salary, share options, and benefits package including 401k and healthcare.