Technical Support Engineer

Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people. Our helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place, giving them the software tools needed to provide incredible customer support.

As a Technical Support Engineer at Deskpro, you will:

• Help diagnose and solve technical issues by email, phone, and chat
• Work with enterprise customers and single-user accounts
• Perform deep technical troubleshooting to solve complex problems
• Work closely with the Customer Support team and other Technical Support engineers
• Collaborate with software engineers to identify issues and coordinate solutions

Your responsibilities will include:

• Troubleshooting email deliverability issues
• Assisting with SAML SSO integration configuration
• Identifying and troubleshooting errors or unexpected behaviors
• Diagnosing and addressing performance issues
• Helping customers transfer or migrate Deskpro between physical servers

Requirements:

• 2-3 years experience in technical support (L2 or L3), preferably in product support
• Strong written and verbal communication skills
• Ability to learn and support Deskpro's technical elements
• Problem-solving skills and drive to learn new technologies
• Linux web hosting sysadmin experience
• Familiarity with Ubuntu and RHEL
• Experience with self-hosted web applications
• Skill in analyzing logs, stack traces, and browser development tools
• Experience with docker and running containers on Linux hosts

Benefits:

• Competitive salary + share options
• 401k and healthcare benefits
• Opportunity for growth in a software company
• Mixture of autonomy and real responsibilities

Join Deskpro to be part of a team dedicated to providing exceptional customer support through innovative helpdesk software.