Solutions Engineer

DevRev provides AgentOS, a modern CRM platform for SaaS companies, connecting users, support, product teams, and developers while leveraging AI and analytics.
Backend
Senior Software Engineer
Hybrid
101 - 500 Employees
5+ years of experience
AI · Enterprise SaaS

Description For Solutions Engineer

DevRev, a pioneering SaaS company valued at $1.1 billion, is revolutionizing customer relationship management with their AgentOS platform. Founded in 2020 by former Nutanix executives, the company has secured $100 million in funding and earned recognition on Forbes 2024 list of America's Best Startup Employers.

As a Solutions Engineer at DevRev, you'll play a crucial role in bridging the gap between technical capabilities and customer needs. You'll work directly with prospective customers, designing and implementing cutting-edge solutions while collaborating with Account Executives, Product Management, and Engineering teams. Your expertise will be essential in conducting product demonstrations, developing technical proposals, and ensuring smooth customer transitions.

The role demands a unique blend of technical expertise and customer-facing skills. You'll be responsible for understanding complex technical requirements, building custom solutions during PoCs, and integrating DevRev Apps with customers' existing SaaS ecosystems. Your ability to communicate technical concepts clearly and build strong relationships will be paramount.

DevRev's culture is built on being hungry, humble, honest, and acting with heart. The company's vision is to help build the earth's most customer-centric companies, leveraging design, data engineering, and machine intelligence. This role offers an opportunity to be at the forefront of AI-driven SaaS innovation while working with a diverse, global team across seven locations.

If you're passionate about technical solutions, customer success, and want to be part of a rapidly growing company that's reshaping the SaaS landscape, this role at DevRev could be your next career milestone.

Last updated 14 days ago

Responsibilities For Solutions Engineer

  • Provide expert technical support to the sales team
  • Conduct live product demonstrations for prospective customers
  • Collaborate with customers to understand technical requirements
  • Create technical proposals and RFP/RFI responses
  • Analyze competitor products and provide insights
  • Train sales teams on technical aspects
  • Build and maintain customer relationships
  • Create technical documentation and guides
  • Customize solutions for specific customer requirements
  • Ensure smooth transition to implementation teams
  • Work with cross-functional teams

Requirements For Solutions Engineer

Python
JavaScript
TypeScript
  • Degree in Computer Science, Engineering, Information Technology, or related field
  • 5+ years of experience in technical pre-sales or sales engineering
  • Strong technical acumen
  • Hands-on coding experience in Python/JavaScript/Typescript
  • Experience building custom integrations with SaaS vendors' APIs
  • Experience in product demonstrations and technical proposals
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively
  • Experience in competitive analysis
  • Willing to travel up to 30%

Interested in this job?

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