Technical Support Engineer

DevRev is revolutionizing the SaaS industry with its innovative AgentOS platform, specifically designed for SaaS companies. As a unicorn startup valued at $1.1 billion and backed by prestigious investors like Khosla Ventures and Mayfield, DevRev is at the forefront of AI-driven SaaS solutions.

The Technical Support Engineer role at DevRev is a crucial position where you'll be the bridge between customers and the product team. You'll be responsible for providing technical expertise, managing customer relationships, and ensuring optimal product utilization. This role offers a unique opportunity to work with cutting-edge technology while directly impacting customer success.

As a Technical Support Engineer, you'll be involved in various aspects of customer support, from triaging bugs to training AI bots. You'll collaborate with cross-functional teams, including Sales, Customer Success, Product, and Engineering, making this role perfect for someone who enjoys diverse responsibilities and continuous learning.

The company culture is built on four key principles: being hungry, humble, honest, and having heart. DevRev's mission to build earth's most customer-centric companies aligns perfectly with this role's responsibilities. With offices in seven global locations and recognition on Forbes 2024 list of America's Best Startup Employers, DevRev offers an excellent environment for professional growth.

The ideal candidate will combine technical expertise with strong communication skills, problem-solving abilities, and a customer-centric mindset. If you're passionate about technology, enjoy helping customers succeed, and want to be part of a rapidly growing AI-driven SaaS company, this role offers an exciting opportunity to make a significant impact.