Senior Support Engineer

DevSavant Inc. is seeking a Senior Support Engineer to join their team in a fully remote capacity. This role combines technical expertise with customer support excellence, requiring 3-5 years of experience in both SaaS support and JavaScript development.

The ideal candidate will be responsible for providing top-tier technical support, handling customer inquiries through various channels, and maintaining high customer satisfaction levels. You'll need to master our product functionality, troubleshoot API integrations, and help customers build robust mobile applications.

Key responsibilities include managing approximately 30 tickets daily, creating technical documentation, mentoring junior engineers, and working closely with the engineering team to report and track bugs. The role requires strong problem-solving abilities, excellent communication skills, and experience with APIs and GIS software.

At DevSavant, we pride ourselves on delivering innovative, high-quality solutions with a focus on excellence and results. We foster a culture of growth and well-being, offering a flexible work environment that allows you to work from wherever you're most productive. Our team values ownership thinking, results-driven mentality, and passion for building innovative AI solutions.

This is an excellent opportunity for a technical support professional who wants to work with cutting-edge technology while making a significant impact on customer success. You'll be part of a fast-paced team where your contributions are valued, and you'll have the autonomy to make decisions and drive improvements.

The position offers competitive benefits, including a fully remote work environment and flexible scheduling to maintain work-life balance. If you're passionate about technology, customer success, and working in an environment that values growth and innovation, this role at DevSavant could be your next career move.