Software Engineer - Customer Support

Diagrid.io, founded by the creators of Dapr and KEDA open-source projects, is seeking a Software Engineer for Customer Support to join their mission of simplifying distributed application development. This role combines technical support excellence with hands-on software engineering, focusing on the open-source Dapr project and Kubernetes deployments.

As a Software Engineer in Customer Support, you'll be the crucial bridge between customers and products, providing technical assistance while contributing to the open-source ecosystem. The position offers a unique opportunity to work with cutting-edge cloud-native technologies while directly impacting customer success.

The ideal candidate brings 3+ years of SaaS technical support experience, strong knowledge of distributed systems, and proficiency in languages like Go, Python, or JavaScript. You'll work in a remote-first environment, collaborating with industry leaders and contributing to both customer success and product development.

Diagrid offers an attractive benefits package including competitive compensation, equity, comprehensive healthcare, and flexible work arrangements. The company is backed by top VC firms and supported by industry leaders including Kubernetes Co-Founder Joe Beda and Azure CTO Mark Russinovich.

This role is perfect for someone passionate about open-source, customer success, and distributed systems, offering the chance to shape the future of cloud-native development while working with cutting-edge technologies.