Business Systems Support Manager, Shipboard
Description For Business Systems Support Manager, Shipboard
Disney Cruise Line is seeking a Business Systems Support Manager to lead their shipboard systems operations. This role combines technical expertise with operational leadership in the cruise industry. As a Subject Matter Expert, you'll provide critical support for various systems used in both terminal and shipboard operations.
The position requires deep knowledge of Disney Cruise Line's end-to-end processes, from website interactions through reservation systems to the actual cruise experience. You'll be responsible for supporting embarkation operations, providing system guidance, and ensuring smooth technical operations across all cruise line touchpoints.
Key responsibilities include collaborating with Business Operations and Technology teams, managing user acceptance testing, developing operating procedures, and providing 24/7 rotational support when needed. The role requires strong technical skills in cruise-related applications like Seaware, Fidelio, and various reporting tools.
This is an excellent opportunity for someone who combines technical expertise with operational knowledge in the cruise or travel industry. The position offers the unique experience of working with one of the world's most renowned entertainment companies while contributing to creating magical experiences for cruise guests.
The role comes with comprehensive benefits including health coverage, educational opportunities, and special Disney perks. You'll be based in Celebration, Florida, with travel requirements up to 20% of the time. This position is perfect for someone who thrives in a fast-paced environment and wants to be part of creating unforgettable Disney experiences at sea.
The ideal candidate will have a bachelor's degree, strong technical skills, excellent communication abilities, and the flexibility to work varying schedules including weekends and holidays. Experience with cruise industry systems and processes is highly valued, as is the ability to work independently while managing multiple priorities.
Responsibilities For Business Systems Support Manager, Shipboard
- Support embarkation operations and shipboard systems
- Collaborate with Business Operations and Business Technology
- Capture operational requirements for Travel Services and Terminal Operations
- Perform user acceptance testing of new system releases
- Develop Standard Operating Guides and procedures
- Manage business rules within applications
- Provide 24/7 rotational on-call support
Requirements For Business Systems Support Manager, Shipboard
- Bachelor's degree or equivalent
- Strong knowledge of cruise/travel related applications
- Experience with Microsoft Office applications
- Experience with reporting applications (Business Objects, Tableau)
- Excellent communication and project management skills
- US Passport for international travel
- Ability to work flexible hours including weekends and holidays
Benefits For Business Systems Support Manager, Shipboard
- Health benefits
- Educational opportunities
- Disney-specific perks
