Senior Product Manager, Conversational AI - Expansion & Innovation

Disney Direct to Consumer (DTC) is seeking a Senior Product Manager to lead the expansion and innovation of AI Virtual Assistants within their Self-Service Support Product team. This role sits at the intersection of artificial intelligence and customer experience, focusing on scaling virtual assistant adoption across global markets and channels.

The position requires a strategic mind who can drive the development and implementation of conversational AI solutions while ensuring alignment with business objectives. You'll be working with cutting-edge AI technologies, including Large Language Models (LLMs) and natural language processing, to create innovative customer support experiences.

The ideal candidate brings 5+ years of product management experience, with at least 3 years specifically focused on AI/ML-based products or Conversational AI. You'll need to demonstrate expertise in data science principles, experimentation, and global product scaling. The role offers an exciting opportunity to shape the future of customer service technology at one of the world's most renowned entertainment companies.

Working from Santa Monica, California, you'll collaborate with cross-functional teams including engineering, design, analytics, and localization to deliver world-class AI-powered customer support solutions. The position offers competitive compensation ranging from $145,400 to $195,000 annually, plus bonus potential and comprehensive benefits.

This role is perfect for someone who is passionate about AI technology, customer experience, and the entertainment industry. You'll be joining Disney's Direct-to-Consumer team, working on products that serve millions of users across Hulu and Disney+ streaming platforms. The position offers the unique opportunity to innovate at scale while contributing to The Walt Disney Company's digital transformation journey.

Key responsibilities include owning product strategy, conducting market research, leading A/B testing initiatives, and defining success metrics. You'll need to balance technical expertise with business acumen, ensuring that AI solutions deliver both customer satisfaction and business value. The role requires excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.