Senior Product Manager, Conversational AI - Expansion & Innovation

Disney Direct to Consumer (DTC) is seeking a Senior Product Manager to lead the expansion and innovation of AI Virtual Assistants within their Self-Service Support Product team. This role combines cutting-edge AI technology with customer experience optimization, focusing on scaling virtual assistant adoption across global markets and channels. The position offers an opportunity to work with premium streaming services like Hulu and Disney+, leveraging advanced technologies including Large Language Models (LLMs) and natural language processing.

The role demands a strategic mindset to drive customer adoption, conduct market analysis, and identify emerging AI technologies. Key responsibilities include executing product strategy, conducting user research, and collaborating with cross-functional teams to deliver innovative solutions. The ideal candidate will have extensive experience in AI/ML-based products and a proven track record of bringing AI solutions to global markets.

Working remotely, you'll be part of Disney's legacy while contributing to their direct-to-consumer experience. The position offers competitive compensation ($145,400-$195,000) plus benefits including medical coverage and potential bonuses. This is an excellent opportunity for someone passionate about AI, customer experience, and scaling global products while working for one of the world's most renowned entertainment companies.

The role requires strong technical understanding combined with excellent communication skills, making it perfect for someone who can bridge the gap between technical and business stakeholders. You'll be at the forefront of implementing cutting-edge AI solutions while ensuring they deliver measurable business value and enhanced customer experiences.