Senior Systems Reliability Operations Engineer

The Disney Technology Operations Command Center (DTOC) is seeking a Senior Systems Reliability Operations Engineer to join their 24x7x365 mission-critical services operation center. This role is responsible for monitoring, identifying, and coordinating with technologists across segments to fine-tune system operations and resolve service interruptions. The SRO Engineer will provide operational oversight and technical leadership, examining IT systems for defects and communicating maintenance schedules and critical events across the company.

Key responsibilities include:

• Driving efficiency and effectiveness of Event, Incident, Major Incident, Request Fulfillment, and Problem Management processes
• Implementing and maintaining technology observability and alerting solutions
• Establishing and maintaining service technology level objectives (SLOs) and service level indicators (SLIs)
• Proactively identifying, diagnosing, and resolving infrastructure, application, and IT operations issues
• Developing automation tools and scripts to improve IT operations efficiency
• Analyzing and publishing operational utilization and service performance metrics
• Participating in creating and reviewing department procedures and operational readiness plans
• Performing as incident commander on service outage calls

Required qualifications:

• BA/BS in Computer Science, Engineering, or related field (or equivalent work experience)
• 5+ years experience supporting converged infrastructure stacks
• 5+ years leading incident recovery with multi-disciplined teams
• 3+ years experience in large IT shared services or outsourced environment
• Experience with cloud operations (AWS, Google Cloud, or Azure)
• Strong understanding of Windows, Linux/Unix operating systems, and networking concepts
• Proficiency in scripting languages (e.g., Python, Bash, Ruby) and automation tools
• Familiarity with observability, monitoring, and alerting tools
• ITIL v3 Certification preferred

This role offers the opportunity to work with world-class leaders and drive strategies that keep The Walt Disney Company at the leading edge of entertainment technology.