Sr Solutions Engineer (Project Hire)

Disney Entertainment & ESPN Technology (DEET) Ad Platforms is seeking a Sr Solutions Engineer to join their team. This role will be responsible for owning day-to-day technical operations for the Automated Marketplace at DEET. The ideal candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations, and strives to provide a high standard of customer satisfaction in high volume, production environments.

Key Responsibilities:

• Own day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
• Ensure monitoring and alerting on production services are in place
• Triage, respond to, and de-escalate inbound escalations in a timely manner
• Investigate complex issues, diagnose product bugs, and resolve requests
• Develop strong partnerships with various teams to drive focus on strategic and tactical channel objectives
• Maintain detailed support documentation
• Contribute to the development of best practices, team processes, and peer training

Required Qualifications:

• At least 5 years of experience in ad technology, operations, support or incident management
• Deep understanding of Exchanges, Real-time Bidding, DSPs, SSPs, and Programmatic Marketplaces
• Strong grasp of online video and display advertising and monetization
• Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
• Working knowledge of ad trafficking workflows in enterprise Ad Servers
• Experience managing support ticket queues
• Fluency in SQL and working knowledge of various databases
• Familiarity with monitoring platforms

The role offers opportunities to work on cutting-edge ad technology solutions for Disney's global advertising technology platforms, reaching millions of consumers daily. This position allows for growth and innovation in a fast-paced, high-impact environment within one of the world's leading entertainment companies.