Technical Account Manager

A leading diversified international family entertainment and media enterprise with three core business segments: Disney Entertainment, ESPN, and Disney Experiences.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Entertainment · Consumer

Description For Technical Account Manager

The Walt Disney Company is seeking a Technical Account Manager for their Australia & New Zealand operations to drive product experience and support partnership activities for Disney+. This role combines technical expertise with customer-focused product management, requiring someone who can bridge technical and business requirements while ensuring excellent service delivery. The position offers an opportunity to work with Disney's iconic brands in a global entertainment company that values innovation, imagination, and inclusion. The role involves supporting technical integrations, managing partner relationships, and driving product improvements while working across multiple markets and teams. This position is ideal for someone early in their product career who is passionate about technology, customer satisfaction, and entertainment. The role offers exposure to both technical and business aspects of product management in a leading global entertainment company, with opportunities for growth and development in a collaborative, inclusive environment.

Last updated 17 days ago

Responsibilities For Technical Account Manager

  • Support external distribution and promotional partners with product and technology activities
  • Act as technical and product SME for internal and external partners
  • Articulate goals and requirements for new features and enhancements
  • Assist with localization and review of product documentation
  • Troubleshoot technical issues and manage issue tracking
  • Support partner activities as technical and product expert

Requirements For Technical Account Manager

  • 3+ years in Technical Account Management or Product role
  • Experience working with internal and external technical teams
  • Ability to translate technical language to non-technical users
  • Excellent critical thinking and communication skills
  • Understanding of consumer behaviour
  • Proficient with JIRA, Confluence, Looker, and Excel
  • Experience with Salesforce is an advantage

Benefits For Technical Account Manager

Medical Insurance
  • Equal Opportunity Employer
  • Inclusive work environment
  • Career development opportunities
  • Global collaboration opportunities

Interested in this job?

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