Technical Specialist - Telecom

A leading diversified international family entertainment and media enterprise operating Walt Disney World Resort since 1971.
Lake Buena Vista, FL 32830, USA
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS
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Description For Technical Specialist - Telecom

The Walt Disney World Resort is seeking a Technical Specialist for their Telecom organization to provide in-depth analysis, testing, and operational engineering support across Disney Experiences. This role is crucial in managing content delivery planning, interactive device design, server upgrades, and system maintenance. The position offers unique opportunities to work directly with technical vendors and collaborate on innovative solutions that keep Disney Experiences running efficiently.

The ideal candidate will have strong technical and troubleshooting skills, with experience in the AV/Technology industry. They will be responsible for supporting video servers, software, and interactive equipment installations across the property. This role requires a solid understanding of network security, demonstrated through past experience, and the ability to work effectively with multiple business units.

Working at Walt Disney World Resort means being part of a legacy that has created magical experiences for millions of guests since 1971. The company values creativity, innovation, and superior guest service, with cast members bringing Disney magic to life through unmatched attention to detail. This position offers the opportunity to contribute to maintaining and enhancing the technological infrastructure that supports these world-class entertainment experiences.

The role combines technical expertise with the unique challenge of supporting one of the world's most renowned entertainment destinations. It requires someone who can balance technical proficiency with the ability to maintain Disney's high standards of guest experience, while working in a fast-paced, dynamic environment.

Last updated 2 months ago

Responsibilities For Technical Specialist - Telecom

  • Provide governance to the WDW Telecom program
  • Provide hands-on support for interactive installations
  • Provide onsite consultation to customers
  • Prepare and present metrics on uptime, usage, trends
  • Ensure Telecom network maintains software and security currency
  • Manage replacement and backup parts
  • Provide level 2 support for Telecom devices
  • Partner with Resort Engineering Team
  • Manage vendor relationships

Requirements For Technical Specialist - Telecom

Linux
  • 3+ years in the AV/Technology Industry
  • 1+ years network switching and routing experience
  • Strong knowledge of Microsoft Office, SAP Workplace, and Service NOW
  • Strong understanding of various video and audio vendor applications
  • Solid understanding of network security standards
  • Associate's degree in computer science or related field
  • Demonstrated strong organizational and time management skills
  • Willingness to work weekends and/or after-hours as required

Benefits For Technical Specialist - Telecom

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance

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