Field Service Engineer
Description For Field Service Engineer
Distalmotion SA, a pioneering medical device company headquartered in Lausanne, Switzerland, is revolutionizing robotic surgery accessibility worldwide. Founded in 2012 as an EPFL Robotics Lab spin-off, we've grown to over 150 team members representing 25+ nationalities. We're seeking a Field Service Engineer to join our mission of expanding robotic surgery access.
The role involves being the primary technical support contact for Distalmotion customers across Europe. You'll be responsible for installation, maintenance, and repair of our advanced robotic surgery systems, working closely with Commercial, Clinical Specialist, and Service Support teams. This position requires a unique blend of technical expertise and customer service excellence.
As our Field Service Engineer, you'll ensure our cutting-edge medical devices operate at peak performance, directly contributing to better patient outcomes. The position offers extensive growth opportunities in a rapidly expanding medical technology field, combining hands-on technical work with customer interaction in a healthcare setting.
The ideal candidate brings 5 years of field service experience, preferably in medical devices, with strong technical troubleshooting abilities and excellent communication skills in both English and German. You'll be part of an innovative team that's reshaping the future of minimally invasive surgery, with comprehensive benefits and professional development opportunities.
Join us in our mission to establish a new standard of care in robotic surgery, making advanced surgical techniques more accessible to hospitals and patients worldwide. This role offers the perfect blend of technical challenge, healthcare impact, and professional growth in an international environment.
Responsibilities For Field Service Engineer
- Install, support, troubleshoot, and repair all Distalmotion products
- Coordinate and perform systems delivery and installation for new customers
- Perform scheduled maintenance activities including system inspections and upgrades
- Complete administrative duties including inventory management and reports
- Provide technical support and training to end-users
- Collaborate with Product Support, R&D, and Supply chain teams
- Maintain customer relationships and system configurations
Requirements For Field Service Engineer
- 5 years of Field Service Experience
- Experience in Medical Device, international environment preferred
- Associate degree in related field or equivalent training/experience
- Experience in Operating Room environment and protocols
- English: B2 level
- German: B2 level
- Valid driver's license and clean driving record
- Ability to travel up to 75%
- Ability to lift 30kg and move wheeled objects up to 500kg
- Excellent organizational and communication skills
- Strong computer and technology skills
Benefits For Field Service Engineer
- 25 days of paid vacation
- Permanent contract
- Talent development programs
- Mobility plan
- Competitive company pension plan
- Support for gym memberships
- Regular team building events
- Dynamic international work environment
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