Field Service Engineer

Medical device company founded in 2012 as a spin-off from EPFL's Robotics Lab, focused on delivering robotic surgery benefits to more surgeons and hospitals globally.
Embedded
Senior Software Engineer
Remote
101 - 500 Employees
5+ years of experience
Healthcare · Robotics

Description For Field Service Engineer

Distalmotion SA, a pioneering medical device company headquartered in Lausanne, Switzerland, is revolutionizing robotic surgery accessibility. Founded in 2012 as an EPFL spin-off, we've grown to over 150 team members from 25+ nationalities. We're seeking a Field Service Engineer to join our dynamic team in Switzerland, supporting our European operations.

The role demands a skilled professional with 5 years of field service experience, preferably in medical devices. You'll be the primary point of contact for customer site accountability, working closely with Commercial, Clinical Specialist, and Service Support teams. Your responsibilities span from installation and maintenance to troubleshooting and repair of Distalmotion products.

This position offers unique opportunities in the cutting-edge field of robotic surgery, combining technical expertise with customer service excellence. You'll be part of a mission to make minimally invasive surgical care more accessible while working in an internationally diverse environment. The role requires significant travel (up to 75%), strong technical abilities, and excellent communication skills in both English and German.

We offer comprehensive benefits including development programs, mobility plans, pension benefits, and regular team-building events. Join us in our mission to establish a new standard of care in robotic surgery, working with state-of-the-art technology while making a real difference in patient care.

Last updated 2 months ago

Responsibilities For Field Service Engineer

  • Install, support, troubleshoot, and repair all Distalmotion products
  • Coordinate and perform systems delivery and installation for new customers
  • Perform scheduled maintenance activities including system inspections and preventive maintenance
  • Complete administrative duties including spare parts inventory management
  • Maintain company provided items and assets
  • Support trade shows and hospital interactions
  • Collaborate with Product Support, R&D, and Supply chain teams
  • Complete required trainings and professional development courses
  • Provide technical support and training to end-users
  • Maintain customer relationships and system configurations

Requirements For Field Service Engineer

Linux
  • 5 years of Field Service Experience
  • Associate degree in related field or equivalent training/experience
  • Experience in Medical Device, international environment preferred
  • Proven track record of troubleshooting complex electro-mechanical systems
  • Experience of Operating Room environment and protocols
  • English: B2 level
  • German: B2 level
  • Valid driver's license and clean driving record
  • Ability to travel up to 75% and work flexible hour shifts
  • Ability to lift 30kg and move wheeled objects up to 500kg
  • Proximity to large airport preferred (ZRH, GEN)

Benefits For Field Service Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • 25 days of paid vacation
  • Attractive talent development programs
  • Mobility plan
  • Competitive company pension plan
  • Support for gym memberships
  • Regular team building events
  • Permanent contract

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