Desktop Systems Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

The Desktop Systems Engineering team is the front line of support for all users across the firm. We work with a wide range of the best technology available and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing.

What you'll be doing:

• Providing end user support to employees in Chicago corporate office and exchange floors
• Building, configuring and upgrading workstations, laptops and mobile devices
• Troubleshooting, maintenance and upgrades of desktop managed servers
• User provisioning (user accounts, mobile devices, VPN, directory permissions)
• Providing support for conference room technologies
• Automation of repetitive system administration tasks
• Evaluating and recommending new hardware and software technologies or solutions

What we're looking for in this role:

• 2+ years of MEMCM/SCCM administration experience or similar
• Knowledge of application packaging and management
• Strong experience supporting and configuring Windows 10
• Strong knowledge of Group Policy management
• Powershell experience
• Passionate about technology
• Highly motivated, self-starter who is eager to grow within our organization
• Ability to manage projects independently
• Previous mobile device management experience

Nice to have:

• Intune management experience
• Previous macOS or Linux support experience
• Previous Windows Server and Active Directory support experience
• Scripting or low level programming experience