Customer Support Engineer

Dubber, the world's leading conversation platform, is seeking a Customer Support Engineer to join their dynamic team. Listed on the Australian Stock Market (ASX) with offices in USA, Australia, and UK, Dubber provides innovative AI-enriched conversational data solutions used by major communication networks worldwide.

The role combines technical expertise with customer service excellence, requiring someone who can manage customer tickets, create documentation, and provide support across Dubber's product range. You'll be working with a global team, supporting customers through multiple communication channels including phone, live chat, and email.

As a Customer Support Engineer, you'll need 2+ years of customer service experience, preferably in telecommunications. Technical skills required include proficiency with help desk systems, Confluence, JIRA, and PowerShell scripting. Experience with unified communication platforms like BroadWorks, Webex, or Microsoft Teams is highly desired.

The position offers a competitive salary and significant growth opportunities within one of the fastest-growing SaaS companies globally. Based in Melbourne CBD, you'll enjoy a flexible hybrid working model, regular team events, and be part of an inclusive, supportive environment focused on unleashing the potential in every conversation.

This role is perfect for a technically-minded professional who thrives in fast-paced environments, can explain complex concepts simply, and is passionate about delivering exceptional customer service. You'll be contributing to a company that's revolutionizing how businesses unlock value from conversations through AI technology.