Customer Support Engineer - Spanish Speaking

Dubber is seeking a Customer Support Engineer focused on delivering positive outcomes for customers. This role balances excellent customer service with analytical skills to drive continuous improvement. You'll manage customer tickets, engage with stakeholders, and support customers across Dubber's product range. Key responsibilities include managing orders, responding to queries, creating knowledge articles, and improving processes. The ideal candidate has 2+ years of customer service experience, preferably in telecommunications, is comfortable with help desk systems and technical tools, and is fluent in English and Spanish. Dubber offers a competitive salary, bonus, share options, generous leave, and a collaborative work environment in a growing SaaS company.