Junior IT Support Engineer

Leading marketplace for selling and buying online in the region, part of dubizzle Group with 8 brands and 160 million monthly users.
DevOps
Entry-Level Software Engineer
In-Person
1+ year of experience
Enterprise SaaS

Description For Junior IT Support Engineer

Dubizzle MENA, the leading online marketplace in the region, is seeking a Junior IT Support Engineer to join their team in Cairo. As part of dubizzle Group, which encompasses 8 strong classified brands serving 160 million monthly users, this role offers an opportunity to make a significant impact in a fast-paced environment.

The position involves providing enterprise-level technical support to users, managing the IT Help Desk, and ensuring smooth operation of technical systems. You'll be responsible for troubleshooting hardware and software issues, managing network configurations, and maintaining IT infrastructure.

This role is perfect for someone who combines technical expertise with strong communication skills. You'll need a degree in IT, Computer Science, or related field, with at least 1 year of experience or relevant internship experience. Knowledge of Linux systems and general IT infrastructure is valuable, and certifications from Microsoft, Cisco, or Linux are appreciated.

The ideal candidate will be a natural problem-solver who enjoys helping others with technical issues and can explain complex concepts in simple terms. You'll be working in a high-performing team environment with opportunities for growth and development.

Benefits include comprehensive health insurance, life insurance, and ongoing learning opportunities. This position offers the chance to work with a leading digital marketplace while developing your career in IT support and infrastructure management.

Join Dubizzle MENA to be part of a company that's strengthening local economies and empowering small businesses across the region. Your role will be crucial in maintaining the technical infrastructure that supports millions of users in making smarter choices for themselves, the market, and the planet.

Last updated 3 days ago

Responsibilities For Junior IT Support Engineer

  • Ensure coordination and management of IT Help Desk and timely resolution of requests
  • Provide support for all IT-related matters
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Resolve network issues and configure operating systems
  • Assign appropriate access to users
  • Track computer system issues through to resolution
  • Provide technical support via phone, email or chat
  • Properly escalate unresolved issues
  • Prepare accurate and timely reports
  • Document technical knowledge
  • Maintain IT inventory and asset repository

Requirements For Junior IT Support Engineer

Linux
  • BS degree in Information Technology, Computer Science, Computer Engineering or relevant field
  • Microsoft, Cisco, Linux or similar certification is a plus
  • Proven internship experience or 1+ years in computer networks, IT, or System Administration
  • Good understanding of computer systems, mobile devices and tech products
  • Familiarity with remote desktop applications and help desk software
  • Excellent communication skills
  • English proficiency is a must
  • Ability to provide step-by-step technical help
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to explain technical matters in simple terms

Benefits For Junior IT Support Engineer

Medical Insurance
  • Comprehensive Health Insurance
  • Life Insurance
  • Rewards & Recognitions
  • Learning & Development opportunities

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