Software Engineer (Applied AI)

Duckie is building the world's best AI customer support agent for SaaS, competing with Zendesk AI and Intercom's AI. They differentiate themselves through advanced AI foundations, deep product and engineering knowledge integrations, and superior product experience. The company is revenue-generating, fast-growing, and well-funded.

As a founding engineer based in San Francisco, you'll have a unique opportunity to combine applied AI research (30% of time) with backend development. The role involves building advanced AI systems including multi-agent architectures, RAG pipelines, and fine-tuning models, while also developing key product features as a backend generalist.

Key responsibilities include:

• Building and implementing cutting-edge AI systems
• Developing core product features for optimal user experience
• Taking full ownership of projects from conception to deployment
• Working closely with founders to solve challenges and shape company direction

The ideal candidate should have:

• A Bachelor's degree in Computer Science or related field
• Backend generalist skills (Python, TypeScript, vector db, AWS)
• Strong interest in applied AI/LLM
• Willingness to work in-person in San Francisco
• Startup experience is a plus

The interview process includes:

• 30-minute CEO call
• 1-hour CTO call
• Paid work trial with decisions made within 3 days after the trial.

Join a fast-growing YC startup where you'll have significant product ownership and the opportunity to shape both the product and company trajectory. Duckie integrates with existing customer support workflows, helping teams resolve tickets faster through AI-powered assistance across platforms like Slack, Discord, Zendesk, and Intercom.