Technical Support Engineer

FinTech firm offering FX risk management, trade finance, currency accounts, international payments and API integration.
Málaga, Spain
Backend
Mid-Level Software Engineer
Hybrid
1,000 - 5,000 Employees
2+ years of experience
Finance

Description For Technical Support Engineer

Ebury is a rapidly growing FinTech success story that's revolutionizing financial services for small and medium-sized businesses. Founded in 2009 and headquartered in London, Ebury has grown to over 1700 employees across 25+ countries. In 2019, they received a £350 million investment from Banco Santander and have been recognized among Europe's fastest-growing companies by the Financial Times.

As a Technical Support Engineer, you'll join a dynamic team providing comprehensive technical support across the business. You'll troubleshoot applications, manage incidents, and work closely with development teams to enhance processes. The role offers a unique blend of technical problem-solving and collaborative teamwork, with opportunities to work with modern technologies including Python, AWS, and Google Cloud.

The position offers significant professional growth opportunities through Ebury's career progression framework, competitive benefits, and equity through performance bonuses. You'll be part of a diverse technology team that values best practices, agile principles, and open-source contributions.

Ebury stands out for its commitment to inclusion and diversity, actively encouraging applications from candidates with various backgrounds. The company maintains a collaborative, innovative culture where technical expertise meets global impact. Working at Ebury means joining a FinTech that's not just growing rapidly but is actively shaping the future of international finance.

The hybrid work arrangement (4 days office, 1 day remote) in Málaga offers an excellent balance between collaborative in-person work and flexibility. With a strong emphasis on personal development, regular reviews, and opportunities to contribute to technical design through RFC processes, this role provides an ideal platform for career advancement in a dynamic FinTech environment.

Last updated a month ago

Responsibilities For Technical Support Engineer

  • Troubleshoot applications, services and infrastructure issues
  • Verify and document issues and bugs for accurate tracking and escalation
  • Manage incidents, including communication with stakeholders
  • Collaborate with Software Engineering teams on support workflows
  • Partner with trusted vendors to resolve service events
  • Work with software development engineers on process enhancement
  • Work on a collaborative rotation to cover different time zones
  • Perform on-call duties on a rotating basis for high-severity incidents

Requirements For Technical Support Engineer

Python
PostgreSQL
JavaScript
  • Experience providing Level 2 (L2) support in a tech-driven business environment
  • Proficient problem-solving skills and strong technical troubleshooting abilities
  • Software development experience, particularly with Python
  • English proficiency required
  • Strong desire to identify and resolve root causes
  • Excellent written and interpersonal communication skills

Benefits For Technical Support Engineer

Equity
  • Competitive salary
  • Career progression framework with regular reviews
  • Equity through performance bonus
  • Paid time off and public holidays
  • Training and certification opportunities
  • Open source contribution opportunities
  • Diverse and inclusive workplace

Interested in this job?

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