Junior/Middle Support Engineer (L2)

Custom software development company delivering software innovation services since 1991, with 2000+ professionals across Eastern Europe.
Backend
Hybrid
1,000 - 5,000 Employees
2+ years of experience
Enterprise SaaS · Finance

Description For Junior/Middle Support Engineer (L2)

ELEKS, a prominent custom software development company with over 30 years of experience, is seeking a Junior/Middle Support Engineer (L2) to join their Customer Support Office. The role is perfect for technical professionals who excel in problem-solving and client communication.

The position involves working with professional and financial services software, focusing on streamlining operations, improving workflow, and ensuring compliance. As an L2 Support Engineer, you'll be at the forefront of technical problem resolution, handling complex client issues and maintaining high satisfaction levels.

The ideal candidate brings 2+ years of relevant experience, combining technical expertise in SQL, API technologies, and cloud-based solutions with strong analytical and communication skills. You'll work in a dynamic environment with minimal bureaucracy, alongside a team of 2000+ professionals spread across Eastern Europe.

What makes this role particularly attractive is the opportunity to develop your skills while working with enterprise-level solutions. ELEKS offers a supportive environment focused on professional growth, with opportunities for competence development and exposure to challenging technical problems. The company's established presence since 1991 and its wide-ranging client base provide a stable yet dynamic career path.

Working at ELEKS means joining a global team that values expertise and innovation. You'll benefit from close customer cooperation, professional development opportunities, and a collaborative environment that encourages growth. The hybrid work model offers flexibility while maintaining team connectivity and professional support.

Last updated 8 days ago

Responsibilities For Junior/Middle Support Engineer (L2)

  • Investigating, triaging and resolving help desk queue tickets
  • Applying troubleshooting methods and documenting actions taken
  • Assisting clients with technical product and configuration issues
  • Resolving technical product issues while maintaining high client satisfaction
  • Preparing detailed specifications for escalation items
  • Identifying potential delays in resolution and managing client communication
  • Providing clear verbal and written communications with client support contacts

Requirements For Junior/Middle Support Engineer (L2)

  • 2+ years of relevant experience
  • Knowledge of help desk ticketing and workflows
  • Sharp troubleshooting and analytical abilities
  • Basic SQL, T-SQL programming experience
  • Soap and Rest API Knowledge
  • Experience with SaaS and/or on-prem software
  • Ability to work independently and within a team
  • Great verbal and written communication skills
  • Upper-Intermediate English (written and spoken)

Benefits For Junior/Middle Support Engineer (L2)

  • Close cooperation with customers
  • Challenging tasks
  • Competence development
  • Team of professionals
  • Dynamic environment with low level of bureaucracy

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