Solutions Engineer

Embrace is looking for a talented and passionate highly technical Solutions Engineer to improve and evolve their current product, which is gathering data from 100M+ devices and growing rapidly. This role offers an exciting opportunity to contribute to the growth of Embrace's highly differentiated and game-changing mobile observability offering.

What You'll Do:

• Represent Embrace as both an expert communicator and technologist, delivering an amazing customer experience
• Communicate directly with customers, product and engineering teams to solve complex problems
• Work in both pre-sales and post-sales capacities, owning the technical integration process
• Quickly root-cause and identify technical issues, providing clear instructions for reproduction
• Directly impact product direction by suggesting improvements based on customer feedback
• Ensure efficient bug reporting processes to Engineering
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Ideal Candidate:

• 3+ years experience in Mobile Development, Sales Engineering, or Solutions Engineering at a B2B software company
• Experience with mobile development and familiarity with iOS, Android, and their development tools
• Working knowledge of Linux and/or Mac OS X command line
• Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
• Curious about how things work and able to apply experience to problem-solving
• Excellent communication skills and comfort with writing and speaking to help solve issues
• High competency and low ego, with a passion for helping people both inside and outside the company
• Diploma in Computer Science, Mathematics, or related discipline preferred

Culture Values:

• Ownership: Growth through empowerment
• Perspective: Seeking to understand different viewpoints
• Honesty: Brutal honesty delivered kindly
• Simplest: Focus on outcomes to identify simplest solutions
• Investing: Forming meaningful insights through time investment
• Dark Humor: Finding levity together, even when tackling hard problems

Embrace offers competitive compensation, equity, health/vision/dental benefits, free PTO, and the opportunity to learn and excel in a growth-stage tech organization. The company is backed by top-tier investors and was selected for YC's Growth program. With a global presence and an impressive customer base including The New York Times, Marriott, and Warby Parker, Embrace provides a unique opportunity to work on cutting-edge mobile observability technology built on OpenTelemetry.

Join Embrace to help companies modernize their observability practices, resolve app performance issues, and deliver the best user experiences possible in the mobile space.