Support Engineer

EnergyHub empowers utilities and customers to create clean, distributed energy future through virtual power plants using smart devices.
$90,000 - $110,000
Backend
Mid-Level Software Engineer
In-Person
3+ years of experience
Enterprise SaaS · Energy

Description For Support Engineer

EnergyHub is seeking a Support Engineer to join their SupportHub team, playing a crucial role in scaling their Engineering department. As the third Support Engineer, you'll have a significant impact on shaping this position within the company. The role involves working at the intersection of Engineering, Internal Stakeholders, and Clients, focusing on technical problem-solving and system optimization.

The position offers an opportunity to work with cutting-edge technologies in the clean energy sector, including IoT, SaaS, and machine learning. You'll be responsible for identifying and resolving technical issues, configuring data flows, building dashboards, and contributing to codebase improvements. The tech stack includes Java, Python, and TypeScript, with extensive use of AWS services.

This is an ideal role for someone who combines strong technical skills with excellent communication abilities. You'll be working in a collaborative environment where you can make an immediate impact and help shape the future of energy production and consumption. The company offers a competitive salary range of $90,000 - $110,000 USD, along with comprehensive benefits including full medical coverage, 401(k) matching, and various lifestyle perks.

EnergyHub provides a dynamic work environment where you'll gain exposure to various aspects of the business while working alongside talented professionals. The company values work-life balance and maintains a strong team culture, making it an excellent place for professional growth and development.

Last updated 22 days ago

Responsibilities For Support Engineer

  • Identify root causes of technical issues
  • Respond to production issues
  • Configure programs and data flows between EnergyHub and partners
  • Configure and update data attributes
  • Build dashboards on data warehouse
  • Debug reported issues in logs, data and code
  • Contribute bug-fix PRs to the codebase
  • Create and maintain Python scripts for data migrations and improvements

Requirements For Support Engineer

Java
Python
TypeScript
  • Strong organizational skills
  • Strong communication skills
  • Experience with code versioning and git
  • Experience with AWS Cloudwatch, Sentry or Datadog
  • Experience with 3rd Party APIs using Postman
  • Experience with Python
  • Familiarity with Fullstack web development
  • Experience with AWS ecosystem

Benefits For Support Engineer

Medical Insurance
401k
Parental Leave
Education Budget
  • 100% paid medical for employees
  • 401(k) with employer match
  • Flexible schedule
  • Fully stocked fridge and pantry
  • Free Citi Bike membership
  • Secure bike rack
  • Gym subsidy
  • Paid parental leave
  • Education assistance program

Interested in this job?

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