Developer Support Engineer

SaaS company funded by Andreessen Horowitz, redefining how companies build software and ship well-tested products through remote execution services.
$90,000 - $150,000
DevOps
Mid-Level Software Engineer
Remote
11 - 50 Employees
3+ years of experience
Enterprise SaaS

Description For Developer Support Engineer

EngFlow is revolutionizing software development by providing cloud-based distributed services that significantly speed up builds and tests. As a Developer Support Engineer, you'll work remotely in APAC time zones, joining a team dedicated to improving developer productivity and product quality. The role combines technical expertise with customer support, requiring strong DevOps skills and the ability to work with top engineers from leading tech companies.

You'll be the primary technical contact for customers, helping them integrate EngFlow's products into their development environments. The position demands strong troubleshooting abilities, excellent communication skills, and experience with build systems, programming languages, and cloud infrastructure. You'll contribute to documentation, engage with the developer community, and help identify and resolve performance issues.

The company, backed by Andreessen Horowitz, offers comprehensive benefits and embraces a remote-first culture with regular in-person meetups. You'll be part of a team that values both productivity and fun, participating in virtual team events while working on technology that saves developers' most precious resource: time. This role is perfect for someone who combines technical depth with a passion for customer success and wants to make a significant impact in the developer tools space.

Last updated 3 months ago

Responsibilities For Developer Support Engineer

  • Primary technical point of contact for trial, new, and existing customers
  • Provide technical direction for product integration
  • Take end-to-end ownership of customer issues
  • Document bugs and work with Engineering team
  • Provide optimization recommendations for EngFlow Platform
  • Build and maintain customer relationships
  • Create documentation and provide training
  • Engage with developer community through Slack, StackOverflow, and conferences
  • Identify source code changes causing performance regressions

Requirements For Developer Support Engineer

Go
Java
JavaScript
Python
Rust
Kubernetes
Linux
  • BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience
  • 3+ years of experience in software development, Customer Support, technical support, or customer-facing roles
  • Deep experience with build systems (Bazel or Buck/Buck2 is a plus)
  • Programming ability in at least one language (Java, Go, C++, Python, Rust, JavaScript)
  • Asynchronous programming experience
  • Experience with Linux and Unix shell
  • Experience with Terraform, Docker, or Kubernetes
  • Experience with Cloud infrastructure (AWS, Azure, GCP, OpenShift)
  • Excellent customer service and communication skills
  • Experience with project management, CRM and ticketing software systems

Benefits For Developer Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
  • Comprehensive medical, dental and vision benefits
  • Parental leave
  • Generous vacation
  • In-person team meetings several times a year at exciting destinations
  • Virtual team events

Interested in this job?

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