Solutions Engineer (APAC and EMEA)
Description For Solutions Engineer (APAC and EMEA)
Enroute is a technology company that values innovation, social awareness, and creating a positive work environment. They offer great benefits, flexible schedules, and policies that promote work-life balance. The company is seeking a Senior Solutions Engineer with 3+ years of customer-facing experience and 1+ years in AdTech to drive technical implementations and resolve complex challenges. This role bridges technical expertise with customer success, requiring strong front-end and back-end knowledge to troubleshoot issues and lead system integrations. The ideal candidate will collaborate across Engineering, Sales, and Customer Success teams while providing expert guidance to customers. Strong written and verbal communication skills are essential, along with proven problem-solving abilities to translate complex technical concepts for diverse audiences.
Key responsibilities include:
- Documenting technical challenges and performance insights
- Collaborating with internal teams to streamline resolution processes
- Delivering clear technical explanations while managing multiple priorities
- Guiding client implementations and integrations
- Providing technical consultation during sales processes and client onboarding
- Creating and maintaining technical documentation
- Leading technical training sessions
- Monitoring system performance and identifying improvements
- Supporting product development with client-focused feedback
- Executing complex troubleshooting activities
- Diagnosing and resolving real-time technical issues
Requirements include experience with AdTech platforms, proficiency in web technologies, knowledge of APIs and RESTful services, understanding of debugging tools, and familiarity with tag management systems and analytics platforms.
Enroute offers a comprehensive benefits package, including monetary compensation, bonuses, insurance coverage, professional development opportunities, and various perks to enhance work-life balance. The company is committed to equal employment opportunities and prohibits discrimination of any type.
Responsibilities For Solutions Engineer (APAC and EMEA)
- Document technical challenges and performance insights for stakeholders
- Collaborate with internal teams to streamline resolution processes and enhance system reliability
- Deliver clear technical explanations while managing multiple priorities based on business needs
- Guide client implementations and integrations from technical discovery to launch
- Provide technical consultation during sales processes and client onboarding
- Create and maintain technical documentation for internal and client use
- Lead technical training sessions for clients and internal teams
- Monitor system performance and proactively identify potential improvements
- Support product development by providing client-focused technical feedback
- Monitor AdTech system performance and proactively identify improvements
- Execute complex troubleshooting activities across platform integrations, APIs, and data flows
- Diagnose and resolve real-time technical issues, maintaining clear client communication throughout
Requirements For Solutions Engineer (APAC and EMEA)
- 3+ years of customer-facing experience
- 1+ years in AdTech
- Experience with AdTech platforms and core advertising concepts (DSPs, SSPs, ad servers)
- Strong proficiency in web technologies (HTML, CSS, JavaScript)
- Working knowledge of APIs, JSON, XML, and RESTful services
- Understanding of debugging tools (Chrome DevTools, Postman, Charles Proxy)
- Experience with tag management systems and analytics platforms
- Familiarity with ad verification tools and tracking implementations
- Understanding of programmatic advertising workflows
- Knowledge of data analysis and visualization tools
- Basic SQL and database concepts
- Version control systems (Git)
- Experience with browser developer tools and network debugging
- Understanding of web cookies, pixels, and tracking mechanisms
- Strong written and verbal communication skills
- Proven problem-solving abilities
Benefits For Solutions Engineer (APAC and EMEA)
- Monetary compensation
- Year-end Bonus
- IMSS, AFORE, INFONAVIT
- Major Medical Expenses Insurance
- Minor Medical Expenses Insurance
- Life Insurance
- Funeral Expenses Insurance
- Preferential rates for car insurance
- TDU Membership
- Holidays and Vacations
- Sick days
- Bereavement days
- Civil Marriage days
- Maternity & Paternity leave
- English and Spanish classes
- Performance Management Framework
- Certifications
- TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
- Taquitos Rewards
- Amazon Gift Card on your Birthday
- Work-from-home Bonus
- Laptop Policy
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