ITSM/ITAM: Senior Product Engineer / Developer
Description For ITSM/ITAM: Senior Product Engineer / Developer
Envision Employment Solutions is seeking a Senior Product Engineer/Developer specializing in ITSM/ITAM for their global partner in consulting and digital transformation. This role requires working with US time zones and potential international travel. The position focuses on developing and implementing ITSM/ITAM solutions, requiring expertise in tools like ServiceNow and BMC Remedy. The ideal candidate will have 6+ years of experience in software development, strong knowledge of ITSM/ITAM principles, and proficiency in various programming languages and database technologies. This role offers an opportunity to work with cutting-edge technologies while implementing enterprise-level solutions. The position combines technical expertise with business process optimization, making it ideal for someone passionate about improving IT service management systems. Benefits include competitive compensation, medical insurance, and career development opportunities. The hybrid work environment offers flexibility while maintaining collaborative opportunities with global teams.
Responsibilities For ITSM/ITAM: Senior Product Engineer / Developer
- Gather and analyze business requirements for ITSM/ITAM processes and tools
- Design, develop, and implement software solutions (custom applications, integrations, scripts)
- Configure and customize ITSM/ITAM tools
- Develop and maintain integrations between ITSM/ITAM tools and other enterprise systems
- Automate ITSM/ITAM processes using scripting languages
- Troubleshoot and resolve technical issues related to ITSM/ITAM solutions
- Document all technical designs, implementations, and procedures
- Stay abreast of the latest ITSM/ITAM best practices and technologies
- Participate in the evaluation and selection of new ITSM/ITAM tools
- Collaborate effectively with cross-functional teams
Requirements For ITSM/ITAM: Senior Product Engineer / Developer
- 6+ years of experience in software development or systems administration
- Strong understanding of ITSM and/or ITAM principles and best practices (ITIL, ISO 20000, ISO 55000)
- Experience with ITSM/ITAM tools (ServiceNow, BMC Remedy, Ivanti, Jira Service Desk)
- Experience with scripting languages (Python, PowerShell, Bash)
- Experience with database technologies (SQL, NoSQL)
- Experience with API integrations and web services
- Strong analytical and problem-solving skills
Benefits For ITSM/ITAM: Senior Product Engineer / Developer
- Competitive Salary based on experience
- Social and medical insurance
- Learning, development and career progression
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