Support Engineer

Envoy is seeking a Support Engineer to join their workplace platform team, focusing on solving technical challenges for customers and support teams. This hybrid role, based in Austin, Texas, requires at least 3 days per week in-office (Tuesday - Thursday). The position combines project ownership with real-time customer support, requiring expertise in API development, integration troubleshooting, and technical problem-solving.

The ideal candidate will serve as the primary technical resource for Envoy's developer APIs, managing everything from documentation to technical escalations. They'll need to balance project work with queue management, working closely with cross-functional teams to improve platform stability and customer experience.

Envoy's platform has revolutionized workplace management across 16,000 global locations, offering solutions for visitor management, desk booking, and comprehensive workplace data analytics. The company stands out by providing integrated solutions that deliver accurate, unified workplace data for informed decision-making.

The role requires a unique blend of technical expertise and customer service skills, with experience in full-stack development, API integration, and SQL. The successful candidate will need to demonstrate strong project management abilities, independent problem-solving skills, and excellent communication capabilities to translate complex technical concepts for various stakeholders.

This position offers a competitive compensation package ranging from $95,370 to $107,000 annually, along with equity and benefits. It's an excellent opportunity for a technically skilled professional who enjoys both hands-on development work and customer interaction, working with a company that's reshaping modern workplace management.