Software Support Engineer

Builds workplace learning software enabling 70,000+ teams worldwide to offer training to millions, with products including TalentLMS, eFront, TalentCards, and TalentHR.
$45,000 - $65,000
Backend
Entry-Level Software Engineer
Hybrid
501 - 1,000 Employees
1+ year of experience
Education · Enterprise SaaS

Description For Software Support Engineer

Epignosis is a leading workplace learning software company serving over 70,000 teams worldwide with their suite of training solutions. Their products, including TalentLMS, eFront, TalentCards, and TalentHR, enable millions of users to access quality training. As a rapidly growing SaaS company from Greece, they're competing with top eLearning solutions globally.

The Software Support Engineer role is crucial in providing enterprise-level technical support across multiple channels. You'll be responsible for troubleshooting technical issues, managing customer relationships, and ensuring high-quality support delivery. The position requires technical expertise in web technologies and system administration, combined with strong problem-solving abilities.

The company offers a supportive and healthy professional environment, with offices worldwide including the U.S., U.K., Greece, and Cyprus. They emphasize professional development, work-life balance, and provide comprehensive benefits. This is an opportunity to impact millions of users globally while working with a diverse, creative team that values continuous learning and innovation.

The ideal candidate will have a technical background, customer service orientation, and the ability to handle complex support scenarios. You'll be part of a team that's dedicated to democratizing training through simple, accessible, and affordable software solutions.

Last updated 25 days ago

Responsibilities For Software Support Engineer

  • Take ownership of customer issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

Requirements For Software Support Engineer

JavaScript
Linux
  • Good grasp of HTML, CSS and JavaScript
  • Basic system administration for Windows and Linux systems
  • Proven experience in enterprise tech support
  • Fluent in English
  • Background in Information Technology, Computer Science or equivalent
  • Problem-solving skills and customer service orientation

Benefits For Software Support Engineer

Medical Insurance
  • Competitive compensation packages
  • Private health insurance plan
  • Meal allowance
  • Professional development initiatives
  • Gorgeous office space or opportunities for hybrid work
  • Vibrant working environment
  • Work/life balance

Interested in this job?

Jobs Related To Epignosis Software Support Engineer

Junior PHP Software Engineer

Junior PHP Software Engineer needed at Epignosis to develop workplace learning software, working in autonomous teams and modernizing products.

Software Engineer - New Graduate 2025

Entry-level software engineering role at DoorDash for 2025 graduates, focusing on building scalable solutions for the leading delivery logistics platform.

Associate Software Engineer

Entry-level software engineering role at impact.com, focusing on backend development with Java and SQL, offering hybrid work and comprehensive benefits.

Associate Software Engineer 1

Entry-level software engineering role at impact.com, focusing on backend development with Java and SQL in a hybrid work environment.