Software Engineer - Technical Support Specialist

Everly Health, headquartered in Austin, Texas, is revolutionizing healthcare through modern, diagnostics-driven care. As a Software Engineer - Technical Support Specialist, you'll join the Implementations group to enhance platform reliability and service quality. The role combines technical problem-solving with system improvement, requiring expertise in Ruby on Rails, PostgreSQL, and AWS infrastructure.

You'll be the frontline support champion, managing production issues and working closely with engineering teams to identify, resolve, and prevent technical challenges. The position demands strong analytical skills and the ability to build tools that improve system resilience. You'll collaborate across departments, from engineering to customer support, making meaningful contributions to healthcare accessibility.

The role offers competitive compensation ($105,000 - $125,000) and comprehensive benefits, including health insurance, 401(k) matching, and flexible PTO. This hybrid position, available in Austin or New York, provides an opportunity to work with cutting-edge healthcare technology while making a significant impact on patient care delivery.

The ideal candidate brings 3+ years of technical experience, strong problem-solving abilities, and excellent communication skills. Experience with monitoring tools, version control, and PostgreSQL is essential, while healthcare industry knowledge is advantageous but not required. Join a team that's setting new standards in diagnostic-driven care and virtual healthcare solutions.