Cloud Wireless Sr. Associate Technical Support Engineer

Extreme Networks is seeking innovative professionals to join their technically visionary company in the networking solutions space. As a Cloud Wireless Sr. Associate Technical Support Engineer, you'll be part of their 100% in-sourced Services and Support team, which has built a loyal customer base through excellence in service delivery.

The role focuses on providing exceptional customer service through troubleshooting and resolving configuration, network, and software issues. You'll utilize peer networks, extensive knowledge bases, and work with software development teams. The position requires excellent troubleshooting and communication skills, with the ability to handle multiple issues systematically.

This is an excellent opportunity for someone with strong technical expertise in cloud and wireless technologies, combined with customer service skills. The role offers hands-on experience with complex networks and various protocols, while working for a company known for innovation in software-driven networking solutions.

Key aspects of the role include analyzing network traces, working with lab setups, managing customer communications, and contributing to the knowledge base. The position includes some unique aspects like weekend work, on-call duties, and occasional travel for onsite support, offering a dynamic and varied work environment.

Working at Extreme Networks means joining a company that values innovation and maintains strong customer relationships through both direct employee interaction and an extensive partner network. The role provides opportunities for continuous learning and professional growth in a team-oriented environment.