Support Engineer

Fenergo, a leading provider of Client Lifecycle Management (CLM) software solutions, is seeking a Support Engineer to join their global support team. This role offers an exciting opportunity to work at the forefront of digital transformation in financial institutions, contributing to the delivery of faster, compliant, and digital customer experiences.

As a Support Engineer at Fenergo, you will play a crucial role in maintaining and expanding the company's professional and quality support service for all customers. Your primary responsibility will be to ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. This position requires a mix of technical leadership, application programming, analysis of production defects, and incident prioritization, as well as direct interaction with Fenergo's customers both remotely and on-site.

Key responsibilities include providing excellent customer support, maintaining web applications based on .NET 4.5 technology, managing support requests within agreed SLAs, owning critical incidents, investigating production defects, bug fixing, and managing new release deployments. You'll also be involved in creating and updating technical documentation and knowledge bases, as well as participating in on-call duties rotation for out-of-hours support.

The ideal candidate will have a minimum of 3 years of development experience, with at least 2 years focused on .NET (C#, ASP.NET) and SQL. Knowledge of JavaScript, jQuery, HTML, and CSS is required, along with experience in MsSQL and IIS administration. Familiarity with ITIL and the financial services industry is advantageous.

Fenergo offers a collaborative working environment, comprehensive benefits package, and excellent opportunities for career growth. Join a high-performing team that values collaboration, outcomes, respect, and excellence, and make a significant impact in the financial services industry.