Support Engineer

Finix, a leading full-stack acquirer processor, is revolutionizing the payment solutions landscape by processing billions of dollars annually. Having raised over $175M in funding, including a $75M Series C, Finix enables businesses to handle payments, payouts, and merchant onboarding with ease. As a Support Engineer at Finix, you'll be at the forefront of their technical support operations, working with systems that process tens of thousands of events per second and move millions of dollars daily. This role combines technical expertise with customer interaction, making you the face of Finix while helping customers become payment facilitators. You'll collaborate across multiple teams including Revenue, Product, and Engineering, troubleshooting complex issues and contributing to product improvement. The position offers a unique opportunity to dive deep into the payments industry while working with cutting-edge technology. Based in San Francisco HQ with a hybrid work model, this role provides competitive compensation including equity and benefits. Ideal for those passionate about fintech, problem-solving, and customer success, this position offers significant growth potential in a rapidly expanding company.