Field Service Engineer
Description For Field Service Engineer
Fluence (Nasdaq: FLNC) is a global market leader in energy storage products and services and digital applications for renewables and storage. With a presence in 30 global markets, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform, which delivers AI-enabled digital applications for managing and optimizing storage and renewables.
The Field Service Engineer role at Fluence is within the Digital business unit. The position requires candidates based in Scotland and involves providing product support to internal and external customers for Fluence technical platforms. Key responsibilities include:
- Ensuring safe operations and maintenance activities within European sites
- Working closely with customers to provide timely and effective service
- Supporting customer training during commissioning
- Providing onsite diagnostic, troubleshooting, and hands-on technical support
- Managing 3rd party service contractors for planned and reactive maintenance
- Continuously improving and auditing safety, quality, and performance
- Leading Quality Control activities
- Managing maintenance works using managerial planning software (CMMS)
- Maintaining physical inventories, tools, and equipment
The ideal candidate should have:
- A Bachelor's degree in Electrical Engineering or equivalent (or a combination of experience and a 2-year technical certificate)
- At least 5 years of industry experience in the field (Utility, Wind, Solar, or Thermal energy equipment supplier)
- Strong project management skills and experience in running international projects
- SCADA experience (beneficial)
- Excellent communication skills and fluency in English
- Proficiency in MS Office Tools and experience with SAP and CMMS
- Willingness to travel up to 50% of the time
Fluence offers a dynamic, start-up atmosphere with a purpose, focusing on transforming the way we power our world. The company values creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
Responsibilities For Field Service Engineer
- Provide product support to internal and external customers for Fluence technical platforms
- Ensure safe operations and maintenance activities within European sites
- Work closely with customers to provide timely and effective service
- Support customer training during commissioning
- Provide onsite diagnostic, troubleshooting, and hands-on technical support
- Manage 3rd party service contractors for planned and reactive maintenance
- Continuously improve and audit safety, quality, and performance
- Lead Quality Control activities
- Manage maintenance works using managerial planning software (CMMS)
- Maintain physical inventories, tools, and equipment
Requirements For Field Service Engineer
- Bachelor's degree in Electrical Engineering or equivalent (or combination of experience and 2-year technical certificate)
- At least 5 years industry experience in the field (Utility, Wind, Solar, or Thermal energy equipment supplier)
- Strong project management skills and experience in running international projects
- SCADA experience (beneficial)
- Strong customer service mindset
- Excellent communication skills and fluency in English
- Proficiency in MS Office Tools (Word, Excel, PowerPoint, Visio)
- Experience with SAP and CMMS (preferred)
- Valid driver's license
- Willingness to travel up to 50% of time
- Ability to lift 50 lbs / 22kg
Benefits For Field Service Engineer
- Opportunity to work in a fast-paced, startup environment
- Chance to grow with the company
- Work on transforming a fundamental part of society
