Junior 1st Line Service Desk Engineer

Future is an international company with offices on 3 continents. This role is a First Line support role, ensuring the closure of all service issues is performed following agreed procedures and standards.

Reporting to the IT Service Desk Team Lead, you will do a mixture of both in-house and field coverage as agreed with the line management.

You will work with the other global support teams to resolve issues, manage IT requests, and support a follow-the-sun model in a 1stline capacity. You will work closely with the other 1st line engineers to complete 1st line tasks within the business such as the Starters, Leavers, and Movers process, system administration, access control, and incident management.

Experience that will put you ahead of the curve:

• Excellent communication, teamwork, and customer service skills
• The desire to 'automate everything', combined with a willingness to learn the technical skills necessary to do so
• Ability to solve technical issues
• Experience with Google Workspace and Office 365 service administration
• Experience with Sophos Antivirus or equivalent
• Keep documentation up-to-date and concise
• Analytical and problem-solving abilities and experience continuous service improvement
• 1st line IT Support, supporting a Mac and PC environment is preferable but not mandatory
• Experience using ITSM tools such as FreshService, Atlassian Jira, or equivalent
• Familiarity with remote administration and central management of computers with tools such as Jamf, Manage Engine

Benefits:

• Uncapped leave
• Profit-sharing bonus when targets are hit
• Referral rewards
• Wellbeing support with access to Colleague Assistant Programmes
• Opportunity to purchase shares in Future with Share Incentive Plan

Future promotes diversity and inclusion, ensuring a fair and inclusive work environment for all backgrounds and beliefs.