Customer Support Engineer

Gearset is seeking a Customer Support Engineer to join their Customer Success team in a hybrid work environment. This role goes beyond traditional ticket-based support, offering a technically challenging position where you'll work directly with users implementing DevOps practices in Salesforce development. As part of a 20+ member technical team, you'll provide consultative support, diagnose complex issues, and influence product development through user feedback. The role emphasizes a personal, friendly approach to support without relying on scripts or bots.

The position offers significant independence in managing customer relationships and technical problem-solving. You'll be responsible for ensuring exceptional customer support through various channels including in-app chat, email, and technical screen-shares. Beyond just solving problems, you'll be a vital link between customers and the company, representing user needs and contributing to product improvement.

This is an excellent opportunity for someone with technical aptitude who enjoys working directly with users and can explain complex concepts clearly. The role offers comprehensive benefits including healthcare, pension, and professional development opportunities. The company culture values personal growth, work-life balance, and maintains a collaborative environment where you'll work alongside responsive engineering teams.

Working at Gearset means joining a company that genuinely prioritizes customer success, offering you the chance to make a real impact on how millions of developers work with Salesforce. The hybrid working model provides flexibility while maintaining team collaboration, with typically 3 days in the office after the initial training period.