Customer Support Engineer

Gearset is seeking a Customer Support Engineer to join their Customer Success team, focusing on creating lasting relationships with customers who use their Salesforce DevOps solutions. This role goes beyond typical ticket-based support, offering a highly consultative and technical position where you'll work directly with users to ensure their success with Gearset's platform. You'll be part of a 20+ member technical team, providing world-class support through in-app chat, email, and technical screen-shares. The position offers a combination of independence and collaborative opportunities, working closely with product, marketing, and sales teams to champion customer needs and influence product development. The role emphasizes a personal, friendly approach to support, avoiding scripted responses and automated solutions. You'll have the opportunity to make a direct impact on millions of Salesforce developers while working in a supportive environment that values professional growth and customer satisfaction.