Application Operations Engineer

Genius Sports is at the heart of the sports data ecosystem aiming to champion a more sustainable ecosystem for sports, betting and media.
Sofia, Bulgaria
DevOps
Mid-Level Software Engineer
In-Person
1,000 - 5,000 Employees
3+ years of experience
Sports · Betting · Media

Description For Application Operations Engineer

Genius Sports is at the heart of the sports data ecosystem aiming to champion a more sustainable ecosystem for sports, betting and media. We aim to deliver great results for all, from the rights holder all the way through to the everyday fan. We believe that sports deserve a fair return on the engagement and commercial benefits their competitions create.

Founded in London in 2001 as a betting data specialist, we've grown to become one of the world's largest sports technology companies. We now employ around 1,800 people spanning five continents, with major offices in Sofia, Tallinn, New York City, Medellin, Los Angeles, and more.

As an Application Operations Engineer, you will be part of a technical team dedicated to supporting the business unit's goals. Your role will focus on enhancing stability, resiliency, and operational efficiency by integrating operations with engineering.

You will provide advanced technical assistance and training for software, hardware, API data feed usage. Automate workflows using a combination of scripting skills and low-code code tools. Critical thinking, adaptability and high attention to detail are crucial for a candidate to be successful in this role.

This position offers a competitive salary and annual leave allowance, as well as benefits including health insurance, skills training, and more. The company also provides various social events throughout the year, including summer and winter holiday parties, monthly team building events, sports tournaments, charity days, and wellbeing activities.

Genius Sports has adapted a forward-thinking 'Ways of Working' framework, which allows for flexible and remote work opportunities. The company empowers its employees to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. They collaborate, innovate, and celebrate, continuing to grow as an organization and invest in their highly talented and diverse team of Geniuses.

Last updated 3 months ago

Responsibilities For Application Operations Engineer

  • Primary support of game day activities, including quality control, analysis, troubleshooting and intervention in adverse scenarios
  • Support integration and go-live activity for new data feeds, products or customers
  • Perform regular sweeps of dashboards, alerts and observability systems to identify issues and notify the stakeholders of faults and downstream impact
  • Service ticket management and escalation to product engineering
  • Automation of common operational workflows to alleviate common support requests, drive efficiency in the operations team and increase the resilience of our customer experience
  • Develop operational run-books, guides, dashboards and alerting for the wider support team to manage our products at scale
  • Assistance in testing system releases, maintenance and updates to ensure user needs are met

Requirements For Application Operations Engineer

Python
Java
JavaScript
  • Basic knowledge of cloud computing and experience using tools from modern infrastructure providers, with a preference for familiarity with Amazon Web Services (AWS)
  • Adaptability and attention to detail
  • Ability to prioritize and effectively address multiple tasks and projects in a fast-paced work environment
  • Troubleshooting skills. Ability to resolve technical issues while functioning within a support team structure
  • Basic coding skills and experience scripting with a preference for C#, Java/JVM languages, python or javascript
  • Excellent written and verbal communication skills
  • Adept at reducing the signal-to-noise ratio, allowing you to identify and prioritize high-impact areas that deliver maximal value and return on investment

Benefits For Application Operations Engineer

  • Competitive salary
  • Annual leave allowance
  • Health insurance
  • Skills training
  • Social events throughout the year
  • Flexible and remote work opportunities

Interested in this job?

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