SRE Support Engineer
Description For SRE Support Engineer
Gigster, a platform connecting top-tier IT engineers with cutting-edge projects, is seeking a Senior SRE Support Engineer to join their Talent Network. This remote position offers the opportunity to work on innovative projects for entrepreneurs and Fortune 500 companies, focusing on software development and cloud services. The ideal candidate will have 5+ years of experience supporting highly scalable applications and web services, with mandatory skills in AWS, Kubernetes, and Docker.
Key responsibilities include troubleshooting complex issues, providing cross-functional support, and contributing to the development of support tools and processes. The role requires excellent English communication skills, deep understanding of Linux administration, and experience with cloud technologies. You'll work during UK office hours (8 AM to 5 PM) and may occasionally be available for weekend maintenance.
As part of the Gigster Talent Network, you'll have the flexibility to choose projects that align with your interests and expertise. This position is ideal for those passionate about technical support, problem-solving, and working in a dynamic, cutting-edge environment. You'll be at the forefront of cloud technology, helping clients optimize their infrastructure and deliver high-quality software solutions.
Join Gigster to elevate your career, work amongst the best in Silicon Valley and around the world, and contribute to exciting projects that make a real difference in the tech industry. This role offers the unique opportunity to balance challenging work with flexibility and continuous learning in a rapidly evolving field.
Responsibilities For SRE Support Engineer
- Work cross-functionally with customers and partners to address complex customer questions and drive incidents to resolution
- Troubleshoot, isolate, and resolve container orchestration/management issues, specifically Docker and Kubernetes
- Troubleshoot, isolate, and resolve complex application deployment issues
- Analyze and categorize customer interaction trends to provide accurate and meaningful feedback to Engineering and SRE organizations
- Build knowledge base articles
- Participate in post-mortem reviews, and drive ongoing improvement
- Obsess over minute details to drive operational excellence in every aspect of your work
- Make meaningful and significant contributions to our client's development of objectives and goals
- Work on complex issues, analyzing situations or data that require in-depth evaluation
- Use expertise and discretion to think outside the box and resolve highly complex issues creatively and effectively
Requirements For SRE Support Engineer
- Robust level of spoken and written English
- Several years of experience (ideally 5 or more) in supporting highly scalable applications and web services
- Experience working with Cloud technologies (AWS mandatory, Google Cloud - nice to have)
- Hands-on experience with open-source technologies such as Kubernetes and Docker (mandatory), Spark, and Kafka (at least basic knowledge)
- Extensive experience in deploying, managing, and scaling applications using Kubernetes
- Deep understanding and hands-on experience with Linux administration, scripting (Bash, Python), and troubleshooting
- Understanding of network protocols, DNS, load balancing, and related technologies
- Comfortable working with a very technical customer base
- Strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a team environment
- Strong attention to detail
- Excellent analytical capabilities
- Passionate about Technical Support
- Strong troubleshooting experience
- Ability to work as an independent contractor for a US company
Benefits For SRE Support Engineer
- Flexible work arrangements
- Opportunity to work on cutting-edge projects
- Choice of projects and pay rates
- Work with top-tier international companies
- Diverse project opportunities in various technologies and industries
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