Designated Technical Support Engineer

Glean, a venture-backed startup backed by leading VCs like Sequoia and Kleiner Perkins, is revolutionizing enterprise knowledge work through AI. Founded by former Google search and Facebook engineers, we're building an intelligent system that combines advanced search capabilities with generative AI to make company knowledge more accessible and actionable.

As a Designated Technical Support Engineer, you'll be at the forefront of ensuring our customers' success with our platform. This role requires a unique blend of technical expertise and customer service excellence, where you'll serve as a dedicated technical resource for select customers. You'll handle both proactive and reactive support, requiring additional security clearances and adherence to specific customer requirements.

The ideal candidate combines strong technical problem-solving abilities with excellent communication skills. You'll need experience with cloud technologies, API troubleshooting, and modern authentication systems. Your role will involve creating documentation, maintaining customer relationships, and driving continuous improvement in our support processes.

We offer a competitive compensation package including comprehensive benefits, flexible work arrangements, and various stipends for personal and professional development. Join our diverse team of curious and creative professionals who are passionate about transforming how companies manage and utilize their knowledge resources.