Designated Technical Support Engineer

Glean is revolutionizing enterprise knowledge work with their AI-powered platform that combines the power of Google-like search with ChatGPT capabilities. Founded by former Google search and Facebook engineers, Glean is backed by top-tier VCs including Sequoia, Kleiner Perkins, and Lightspeed.

As a Designated Technical Support Engineer, you'll be at the forefront of ensuring customer success by providing both proactive and reactive technical support. This role requires a unique blend of technical expertise and customer service excellence, working with select customers that require additional security clearances and specialized attention.

The ideal candidate will be technically curious, fearless in tackling complex issues, and possess strong communication skills. You'll be responsible for managing customer relationships, troubleshooting technical issues, and driving continuous improvement in support processes. Your experience with cloud technologies, API troubleshooting, and security protocols will be essential in providing top-tier support.

Working at Glean offers the opportunity to join a diverse, creative team that's transforming how companies manage and access their knowledge. With competitive compensation, comprehensive benefits, and a flexible work environment, Glean provides an excellent platform for career growth in the rapidly evolving AI and enterprise software space.