Infrastructure Technical Support Engineer

Glean, backed by prestigious VCs like Sequoia and Kleiner Perkins, is revolutionizing workplace information accessibility. We're building an AI-powered knowledge assistant that makes company information discoverable and contextual. As an Infrastructure Technical Support Engineer, you'll be crucial in ensuring our enterprise customers' success.

You'll manage infrastructure stability, coordinate releases, and handle security for designated customers. This role requires deep technical expertise in cloud technologies, security practices, and modern development tools. You'll work with cutting-edge technology while interfacing directly with customers to solve complex technical challenges.

The ideal candidate combines strong technical abilities with excellent communication skills. You'll need experience with cloud platforms, CI/CD, security practices, and programming languages like Java and Python. This role offers the opportunity to work with enterprise-scale systems while maintaining high security and reliability standards.

Join our diverse, customer-obsessed team of former Google, Facebook, and other tech leaders. We offer the excitement of a rapidly growing startup with the stability of strong VC backing. This role is perfect for someone who enjoys both technical challenges and customer interaction, with opportunities to work on cutting-edge enterprise search and AI technology.

The position requires additional background screenings and may involve extended on-call responsibilities for specific customers. You'll be at the forefront of ensuring our customers successfully implement and maintain their Glean environments while adhering to strict security and reliability standards.