Associate Cloud Technical Solutions Engineer, Storage
Description For Associate Cloud Technical Solutions Engineer, Storage
Google Cloud is seeking an Associate Cloud Technical Solutions Engineer specializing in Storage solutions. This role is perfect for early-career professionals with a strong technical foundation and passion for problem-solving. As part of the Google Cloud team, you'll be instrumental in helping customers succeed with Google Cloud Platform's storage products.
The position combines technical expertise with customer support, requiring you to troubleshoot complex issues, develop diagnostic tools, and serve as a technical consultant. You'll work with cutting-edge storage technologies while developing deep knowledge of Google's product architecture and infrastructure.
Key aspects of the role include managing customer issues related to Google Cloud Storage and Filestore, building tools for faster diagnosis, and collaborating with cross-functional teams including engineering and sales. The role offers exposure to enterprise-grade solutions and the opportunity to work with international customers.
This position is ideal for candidates with a STEM background who enjoy technical problem-solving and customer interaction. You'll need experience with programming languages and troubleshooting, while knowledge of storage systems and networking is highly valued. The role involves working in a global team environment, sometimes requiring flexible hours to provide 24/7 customer support.
At Google Cloud, you'll be part of a team that helps organizations innovate and transform digitally, working with customers across 200+ countries. The role offers significant growth potential and the opportunity to work with cutting-edge cloud technologies while developing expertise in cloud storage solutions.
Responsibilities For Associate Cloud Technical Solutions Engineer, Storage
- Manage customer problem through effective diagnosis, resolution, or implementation of new investigation tools for Storage Google Cloud Platform products
- Develop an in-depth understanding of Google's product technology and underlying architectures
- Act as a consultant and subject matter expert for internal stakeholders
- Work as part of a global team providing 24-hour customer support, including non-standard work hours or shifts
Requirements For Associate Cloud Technical Solutions Engineer, Storage
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- Experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript)
- Experience with object storage systems (preferred)
- Experience in network troubleshooting (preferred)
- Experience writing and executing SQL queries against large datasets (preferred)
- Knowledge of Linux/Unix or Windows systems (preferred)
- Knowledge of core data structures and HTTP Protocol, Web frameworks (preferred)
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